Franklin Flag Supply

When my flag arrived the solar light was not in the package. So I had to wait a week before erecting it. It was a really frustrating experience.

I placed my order 53 days ago. After waiting 19 days I contacted the company to find out my tracking information. I was informed that the products were out of stock and had not shipped but would be in the very next day. I have received no further response from the company and after numerous attempts to call and e-mail customer service I have had to file a fraudulent transaction with my credit card company.

The response to today's e-mail was that the address could no longer be found.

DO NOT ORDER FROM THIS COMPANY. YOU WILL REGRET IT! The customer service is horrendous and I would never wish upon anyone that they would go through the same experience I did. I ordered a flagpole so far in advance (3 weeks) from the day it was needed and yet they STILL did not deliver. I called and left messages, emailed, FB messaged and did everything I thought possible to reach this horrible customer service "team" of ONE and was almost never able to get through. Sometimes I felt I was purposely ignored! Needless to say, I never received my order and I finally was able to get through to cancel it (5 weeks after order was placed). Tim, as he claimed his name was, did not flinch and was extremely rude while canceling my order. To my surprise (sarcasm), a week has gone by and I haven't received my $81.54 refund. I have reached out to the owner, (found him on FB) Craig Seitz; to express my concerns, and he has not responded, either. Please heed this review before deciding on using this company. I don't review so negatively unless I feel it's absolutely necessary.

LET THE BUYER BEWARE!!!! THIS COMPANY DOES NOT HAVE EMAIL OR PHONE SUPPORT. IF YOU GET A RESPONSE IT WILL BE ONLY BE ONE BY EMAIL. DO NOT ORDER ANYTHING FROM THEM ONLINE. GO ELSEWHERE