CVS

Wanted to share a compliment on behalf of a young lady at this store named Amanda. I had called and asked for a simple product, and this young lady went way out of her way to be helpful. She was busy with another customer and asked very politely if I wouldn’t mind holding until she could verify the product in question was in stock. In today’s world just to get a real voice who is quite refreshing. We all need to exercise a little patience in this world to let people be able to help you when they say they will. Too many times it is us customers who can become impatient, that’s not fair, especially when a lot of places have minimal staff. She was extremely courteous, and when she came back to my phone call to let me know that they did in fact have the item at the store. (and I didn’t have to waste a 30 mi trip!) I hope CVS goes out of their way to recognize employees with exceptional customer service. Thank you again Amanda for your courteousness and your professionalism. You just made a friend, and we’ll be back there because of you.!

My prescription was transferred to this pharmacy from home. After I read the reviews I was worried about using this location. But, I had the best experience in this store! The pharmacist was very helpful and even helped me get a discount on my items and assisted locating items on the shelf in the aisle. Before leaving, I realized I needed to get a charging chord for my phone. A pleasant gentlemen assisted me and showed me exactly the chord to get for my model. I am glad that I can write this positive review for such an good experience. Please don't judge a business by previous reviews. Go for yourself and see how kind and professional the staff is!

Great service from the two regular storekeepers. Very friendly and helpful, and they are always of a cordial disposition when we come in.

EDIT: This is an update, 6+ months after the original review. Raising to 5 stars. This CVS made some big changes, whether it be management or otherwise, we're not sure. Things are much better now. We can get through on the phone and don't have the previous problems with filling prescriptions. The staff has always been professional and courteous, that was never an issue.

1 STAR
ORIGINAL: Let me be clear. We find the staff at this pharmacy to be professional and courteous despite their working conditions. As a customer, the problems at this pharmacy appear out of control as far as trying to call or get a prescription filled in a timely manner, the way properly staffed and managed pharmacies are. The staff does the best they can.
I am currently in the process of contacting the individual(s) that oversee this store. The management needs to let the pharmacists fill prescriptions overnight to meet the demands. It is simply impossible for their staff to meet the demands on the community in Surprise being present only 12 hours a day. SHAME ON THE DISTRICT MANAGER FOR NOT OVERSEEING WHAT IS HAPPENING WITH THIS PHARMACY!!! It has really gotten worse over the last several months. This pharmacy can no longer operate with a staff only present for 12 hours a day. They need to be filling prescriptions around the clock. It's bad enough there is no 24-hour pharmacy in the area. Someone will eventually be harmed by this situation and it's not the staff's fault. I HOPE THE DISTRICT MANAGER TAKES ACTION SOON FOR THE SAKE OF THIS COMMUNITY AND THE CURRENT STAFF AT THIS CVS LOCATION!!! SHAME ON YOU DISTRICT MANAGER!!! TAKE SOME INITIATIVE AND DO YOUR JOB!!! Currently, today, I've been on hold for over an hour trying to get in process prescriptions filled tomorrow. They are having trouble answering the phone, they are so busy. Let me be clear again, the staff is not to blame for what is happening at this CVS. The district manager(s) could take one look at the metrics for this store and see the customers are not getting the service and the staff is not treated right as far as reasonable working conditions!!!!! The customers are taking the hit for the poor management, as well as the staff! ATTENTION CVS UPPER MANAGEMENT: SEND IN THE CALVARY please - the staff are friendly at this store despite their working conditions. People in Surprise need their prescriptions filled and they need a 24 hour pharmacy in the event of ER visits and unforeseen health incidents. Get it together CVS management, the situation here can't keep on like this especially with more houses being built and a growing population. COME ON CVS ELITE, do your job.

We went for our Covid booster. The nurse was very nice there. We have been getting all our vaccines there. The appointments are easy to do, I have their app.

Amanda was great, very helpful and polite. Answered my questions, help me find some stuff and was just a genuinely nice person. I appreciate her customer service and will shop here again because of her. Thank you Amanda for everything!!!

This place was great. We needed some posters made up and they had them done in 2 hours. Wendy was so helpful and friendly. “I’ll be back.” -Arnold

The store is neat and clean and the people working there are so friendly. We were greeted as soon as we walked in and the staff made us feel welcome. They're doing a great job!

Drive thru pharmacy pick up

Relatively new store, neat and clean with helpful staff

Great service, greeted by cashier and by pharmacy staff, fast accurate service, friendly personable

Regardless which CVS you go to, always consistent on service, supplies and friendliness!! 👍

Good customer service and helpful in the pharmacy.

Great customer service, a good place for snacks in the area. Conveniently placed.

Always kind even when they mess up in the pharmacy.

Always Clean. Staff is always very helpful.

Our go to spot...love the staff here!

This store is always friendly and clean

Always clean with great hospitality

Very friendly and helpful