TUMI Outlet Store - Kittery Premium Outlet

I own a carry on dfo tumi vapor and the 3 wheels are hard to spin. I called the Tumi outlet in Kittery Maine, the manager (Mark?) said to bring the luggage in so he can check. I brought in the luggage and he suggested to send out to Tumi service to evaluate. So the manager of the store took care of the paper work to send out. About 7 days, the service center notified me that my luggage is under warranty and they are in process of repairing. A couple days later they notified me that my luggage repair is complete and they already shipped back. I received my luggage few days later and I am very happy about the repair. They replaced all 4 wheels and they work very smoothly. Thank you Tumi and the on site store manager (Mark) at the Kitterry Maine. Tumi has a very good service and Tumi standing behind your product. Definitely i will stick with Tumi products especially luggages in the future.

Excellent review of options for a sturdy carry on by Maria. Found exactly what I was looking for : both a rolling carry on and a shoulder purse that slides onto the carry on. I left very pleased with my purchases and grateful for the detailed and helpful comparisons of luggage. Maria knows the inventory well and advised me wisely for a match to my needs. I’m delighted I found this outlet store!

Had a great experience with Maria today as she went above and beyond to answer questions I had over the phone before coming to shop in person. Excellent customer service

Great selection, prices and staff

I am in early my early 20s and thought nobody would assist me due to my age. Fortunately though the staff was excellent and ultimately guided me to the correct bag for my needs.

Best place in Maine

Good deals and the staff have a lot of experience.

The store had an ok selection. Can't say I was totally impressed.

Really not a friendly place or a friendly shopping experience. There's a terrible attitude in this store. The older lady with the short blondish hair is kind of a poop and unfortunately when we go she's usually there, and has an attitude. We are not luggage experts by any means and when we ask about specials or if they can get the size we want in the color we desire, they go into some weird industry language that means nothing to a shopper... Just solve the problem or tell us how we can solve it without acting... In the end we are buying luggage for fun reasons and trips and not sure why it has to feel like camp depression in there

They will not let you just browse, the clerks follow you around and harass you the entire time. I asked her to leave me alone so I could just look and she told me to leave the store and shop online if I wanted to be left alone.

You're paying a grand for a case made by slave labor in China.