T-Mobile Authorized Retailer

The manager here Jason was excellent. Super knowledgeable got me in and out quickly. I will only go to this store to see him for help.

Changed to T-Mobile about 1.5 months ago and have had nothing but incredibly poor service…darn right bad! Well came to savage store & the most kind the most helpful, and sincere man who went above and behind to help us in anyway possible! I don’t know quite how to spell his name but it sounds like “ray” I think it’s spelt “rei” If you want quality superior service and be treated with respect, patience and pure genuine goodness, he’s your guy! The manager was helpful there too!! Thanks Rei!

Even though we're having issues with our account still being Sprint and migrating to T-Mobile, I have to commend the service we got personally by their employee, Rei, at this location. He was probably the most helpful and knowledgeable person we've worked with at a cell phone store. We'd definitely go back to see him!

Great, fast ,friendly service at the Savage location. Highly recommend. I switched to Tmobile and I am very impressed with how great the 5g UC is. They discounted my Samsung Galaxy 23plus greatly since im a new customer, even though I didnt have a good trade in phone . I used to have Verizon and Fi. They are way behind Tmobile in speed and coverage. I installed Tmobile home internet since my phone service was so good. Their home internet is blazing fast as well and only 30$ a month unlimited since I'm on Magenta Max. I canceled Mediacom which was $140 per month for internet(ripoff). I am happy I joined Tmobile .Keep up the great work👍

I have never had such a good experience with a Sprint store before, and even though there is one that is closer to my house than the Savage one, i might continue to go to this one. There were two gentleman who were working when I came in yesterday and they were so helpful and pleasant. I had bought a phone online and went to pick it up in store and they were so nice! There was a guy who works normally at the Calhoun location but was there for the day, and then a guy named Collin and they were both super sweet. They tried to get everything done as fast as possible for us, and I was with my friend and her son, and they were so nice to him. They tried to talk to him and keep him entertained throughout the process. They were very informative and answered any questions I had, and made the overall experience amazing! They were super funny too! I would highly recommend this store if you're looking into switching to sprint or if you are currently with this carrier and just need to go in for help or have questions!

THANK YOU COLLIN — my mother and I appreciate all the extra time and steps you took to resolved the issues that initially occurred at the Shakopee location (8044 Old Carriage Ct, Shakopee, MN 55379 - STAY AWAY FROM THIS STORE).

If you want everything done right, with great customer service, and knowledgeable staff members come to this location always. This specific location used to be a corporate Sprint store but has transitioned into a third party vendor owned and operated by Lifestyle Wireless. Through my observations it seems as if customers comes to this store location to have all their issues resolved that other Sprint locations have screwed up AND they get everything right/corrected before you leave their store!! You may have to wait a while to be helped but trust me the employees here put their customer first before any sales so the wait is worth the trouble.

Again, thank you Collin we appreciate you!

Erin the manager was so helpful and patient while she set up my new phone and Apple Watch! She made sure I understood how it all functioned before I left. She went out of her way to find phone protectors at different stores as well as the watch I wanted. Times are very difficult right now but she provided excellent and timely service! Thank you Erin!

We want to thank Jacob H for his patience in finding the perfect program for us with T-Mobile, leaving Verizon and saving us money! Also a big thank you to Elmedin for his assistance and knowledge in helping set up our Apple Play for our vehicle. T-Mobile has two very helpful and considerate employees.

I spent way too much of my time here today at the sprint store in savage getting a new phone. But ended well with a great customer rep named Travis
After spending almost 2 hours of The first rep I worked with trying to figure out why my phone was not synching to the iCloud, I left my phone there so they could figure that out while I went to another appointment

I came back almost 2 hours later and was assured everything was working fine. I went all the way home and noticed that not of My contacts and apps had not gone over to the new phone! I then had to make another trip to the store and that’s when Travis helped me get all that done plus some extra things on my phone! Travis was very knowledgeable and was even helping another customer as he was helping me. Multi tasking very well,and doing it efficiently!! Very commendable. Thank goodness for employees like Travis. He made my chaotic and stressful day turn out okay! Thank you to Travis at the sprint store in Savage!!

This is a great T-Mobile location. The service is truly excellent, and the staff works with you to find the best options. They're friendly, not pushy. They take what can often be a long, unpleasant process and make it seem not just navigable but enjoyable. Bravo!

Mel and Erin were so helpful when I needed assistance upgrading and transferring phone data. These two were pleasant to work and chat with, I wish more customer experiences were like the one I had today when I visited the savage T-Mobile store!

Travis at Sprint in Savage made the process of getting a new phone painless and easy! It normally seems to be a long and grueling occasion, but we were in and out in 15 minutes. He knew his stuff, and we felt confident we were getting the best value. Thanks for quality service and a great experience, Travis!

We purchased new phones online and had problems getting them to work.

After 3 hours on the phone with tech support and no solution, we decided to take them up to our local Sprint store.

So glad we did....my husband wanted to return the phones. They got them up and running with no issues and were very patient with my toddler.

Thanks so much to you Chung. (I may have spelled your name wrong. Sorry. 😃)

I’ve been in the store a few times in the last month and I have to say…… the new manager, Mel, is great!! She has really gone above and beyond to make me feel like a truly appreciated customer. Unfortunately, she is the only one that is running around trying to help people. The only other person that I’ve seen working there is always just behind the counter, and doesn’t seem to have the best attitude. Such a shame. The store needs more people like Mel!

Fairly new to Sprint- and I have been impressed with the customer service! I was having some issues with my phone, and the staff at the Savage location went above and beyond to help me out! Their professionalism and friendliness made me glad I made the switch. :)

After having one of the worst weeks imaginable, I went into the Sprint store to get a new phone and was helped by a gentleman named Brandon. He helped me with getting all set up, answered all the questions I had for him, and overall was just the best help I had ever received by any Sprint store. Thanks for making my day!

Absolutely great, friendly, and helpful staff! Yes, we had to wait a bit before we were helped BUT the staff acknowledged me and my husband as we walked in AND they were able to answer some of our questions while we waited for the next available sales representative . We will definitely be back to this location

Savage sprint store was a very phenomenal store for service. The managers went above and beyond to make sure I was satisfied with my upgrade. And even stay long after closing hours to make it happen.

The service at this store was excellent! Four of us spent 3-4 hours learning about plans, asking questions, and perusing phones. Our rep, Jen, was fantastic - very patient, thorough, and knowledgeable. We had a great experience and heartily recommend this store.

Colin and Travis were GREAT!! Extremely helpful and knowledgeable. A little bit of humour to cut the tension when things started backing up at HQ.. will definitely be back at this store!!