Gopher Ace Hardware

Called this morning with a snow blower problem, I showed up and Don was able to help me out and everything was fixed in 10min or less. The team on the phone was super helpful and the staff on-site were wonderful and helpful.

Great trouble shooting from the staff! Help ideas on stopping water from my front entry way!
Foam rope silicon and bags of play sand. For the win!
Then a few days later I repurposed the sand to a side trail in the yard that was getting muddy! Win win!

I took advantage of the buy one, get one sale on the hanging baskets for Mother's Day. Mark helped answer my questions and I was able to find the perfect hanging baskets for my front deck. I'm looking forward to enjoying these all summer. I also stopped in the store for some soil for my indoor plants. The guys inside helped me locate what I was looking for and I found a planter to boot. Thank you, Mark and the Gopher Ace Team!

Very helpful staff and well stocked. I go to Gopher Ace Hardware in Long Lake frequently.

Ask for Troy, Mark, or Jim. They can walk you through most anything. If your task appears to be too challenging, ask if Dave Nadeau is in the store.

You can also contact Dave directly @ six-one-two, four-two-four, two-four-three-three.

Dave can answer any questions and/or concerns you might have, so you can get the job done, and done right!

Thx Gopher!

My kids bought a grill for me for Father's Day, and we love it. And then this store sent a Handwritten thank you note for the purchase! Now that's after-sale care!

Really great service at this store! The ladies over the phone were very friendly and were able to answer my questions. My Weber grill arrived assembled and ready to go - it was so nice to not have to put it together! The delivery driver was also very friendly. They even sent me a thank you card a few days later for purchasing the grill. My only piece of feedback would be to provide a delivery confirmation atleast a day prior to the estimated delivery date. I called because I wasn’t sure if my grill would be arriving on the day quoted from the website. But, I was able to get an answer over the phone. Thank you all!

Friendly people with excellent customer service!

Great service. The staff was very helpful and I was mostly able to find everything I needed except for a single 7mm hex socket, they only sold them in packs. Everyone was also wearing their mask properly which was a big plus.

We purchased a Traeger the Friday after thanksgiving and it was delivered to our house, assembled, the very next day! What was even more impressive to me was the follow up of their hand written thank you note letting us know they are there if we have any questions with the grill. Although this isn’t the closest hardware store to us, we will go out of our way for future purchases!

Super friendly staff that are great with helping you find whatever you need. Very much a small town hardware store feel to this place. It's very easy to stop by and grab whatever you need and be in and put very quick. Will always choose this over home depot for the convenience and helpful staff.

Always a positive experience at this location!! As a consultant to several companies the good ol fashion customer service is what's missing in today's world! Shawn, you were awesome at helping me out & getting help if you didn't know the answer. Kudos!!

Fantastic customer service! Mark the owner helped me find exactly what I needed and even had it delivered! This is why I like to shop local businesses, you just don't get this kind of wonderful customer service from the big box stores.
1000% recommend this place!

I'm way overdue for this review, but here we go! I ordered a new grill, and aside from ME not reading the fine print when ordering online (saying exactly that because of COVID the grill would be dropped in front of my house and there would be no contact), everything was great! I only laugh at it, because I sat around waiting for a delivery, to go outside my house and find the grill sitting there. I figure I missed a knock on the door at some point, by that's on me! I was most impressed by the handwritten Thank You note that I got. I have an Ace much closer to me, but I've been driving an extra 10 mins to come here, because the customer service has always been great. Keep up the good work!

Recently became an Ace Hardware from TrueValue to add more product. The staff is very friendly and the store is clean and in a convenient location. Truly a neighborhood hardware store but with a robust selection. It's true, the prices can at times be higher than the big box stores but you don't get the service you would get here. I've been here many times under both TrueValue and now Ace and I can tell you that if you come in with a problem they'll spend the time with you to find the right solution. I also feel better supporting a local family. I highly recommend. The also sell bait! And flowers in the Spring. Can't beat it!

I always like to support our local merchants especially when I know I can find what I am looking for or the sales people will know how to solve my problem. I needed a specific type of hose clamp for an alternate use -- no problem! The Ace people knew just what I needed. This store has recently rebranded itself, but the staff is the same.

Solid store. Even though their mascot is a rodent. Also, kudos for the free popcorn. Many thanks.

A wonderful staff, very knowledgeable and very friendly.

I always get a kick out of being thanked for my business every time I have gone there for several years. Seems like a thing of the past do be appreciated👍👍👍👍👍

Great store with great people. They are very helpful and knowledgeable. The store has a large selection, and can order special items.

The absolute best customer service! The manager Mike goes above and beyond the call of duty. Harrison is wise beyond his years. Thank you.