Eagle Ridge Hospital

Had my septoplasty day surgery here last week and it was a remarkably simple and relatively pleasant experience. All thanks to the staff, from the front desk afternoon receptionist directing me, to inlet nurse who guided me along and answered my questions, all working with my surgeon Dr. S. Mah. The anesthesiologist was very professional and patient with my questions. Recovery ward nurses were attentive and pleasant asking me questions building a connection. Everyone was very nice. I learned that there is more seniority with nurses here which means better shifts and less burn out than other hospitals. In my experience it equates to better patient care. Although, almost gave it a 4 star as parking was a bit of a problem to find but staff helped with directing us to additional lots and street parking. Where parking was the bad experience, the staff redeemed the star. Thank you Eagle Ridge staff.

I don't really want to make this review because then everyone will find this hidden Gem😅. But I don't think it would be fair to the staff for not recognizing them for their efforts. They were really friendly , all the staff. They were helpful and quick. I got tested within 45 minutes of being there. I came with my daughter. I didn't even have time to sit down after an x-ray, and they were ready to do blood work. My daughter and I were both admitted & we were both assessed and diagnosed and given a prescription within 6 hours. Both of us ! I was honestly really impressed. Many doctors had dismissed my ongoing medical concerns, but the doctor actually investigated further. Turns out we both had phemonia. Doctors and nurses gave us our release forms and explained everything that we needed to know. The only tricky part was parking. A big thank you to this hospital 🙏

Thanks to the Emergency staff at Eagle Ridge Hospital today. I appreciate how quickly my care was initiated. The kindness from all involved ( nurses, lab and diagnostic and physician staff ) was so helpful and reassuring.

On April 30, 2024 I was taken to Eagle Ridge Hospital by ambulance from my doctor’s office (where I was having a mild cardiac event). I was discharged on May 3, 2924.

During my stay I was seen almost immediately by Dr. Brendan Arnold, after which time Dr. Morley admitted me. I stayed the next 24 hours in bed 4 in Zone One of the ER and had exceptional care from Zuki, Amanda, Kay and especially Simona. At 11 pm on the 1st of May I was moved upstairs to the cardiac MCU. Throughout my entire stay I had multiple ECGs, chest X-rays, bloodwork, continual heart monitoring, blood pressure and oximeter readings. I also had an echocardiogram. Seeing one’s heart on a screen is an experience I won’t soon forget.

On May 2 at 7:30 am I was taken by ambulance to RCH to have an angiogram and angioplasty, after which time I returned to ERH. My nurses Elena, Lily and Cat in MCU were also wonderful.

After being admitted my physician was Dr. Ben Beheshti. Eagle Ridge Hospital is very fortunate to have such a wonderful doctor on their team. His knowledge and kindness was so wonderful. When you are suddenly faced with the reality you have heart disease, it is a physician of Dr. Beheshti’s calibre and personality you really want on your team. Thank you Dr. Beheshti

I was discharged on May 3, 2024 by Dr. Beheshti. Throughout I was extremely pleased with the wonderful care I received. I cannot thank each and every one enough.

Last night, May 4, 2024, I returned to ERH with a shortness of breath and weakness and I was immediately given a cubicle once again in Zone One of the ER. Between 9 pm and 5:30 am on May 5. I had an IV, my heart was constantly monitored, as were my blood pressure and oxygen levels. I had bloodwork x3, two chest X-rays, an ECG and Dr. Kathryn Toews gave me a thorough examination. She explained everything to me and even went the extra mile by bringing in a portable ultrasound machine to echo scan my heart. The good news is that my heart is fine. I did not have another heart attack; it was one of my medications causing the issues which has now been stopped and a new one prescribed. I am very happy to give both Dr. Beheshti and Dr. Toews five stars. Finally, last night my nurse was Mike. Thanks Mike! I appreciate you.

Karen

I could barely walk when I went here looking for the Urgent care clinic. A nurse told me it was located at another place but when I told her I had sciatica and had slipped and made it much worse she insisted that should stay there and go to emergency in case I had a serious injury. She got me a wheelchair and took me there. Then another nurse took me to a waiting place and then wheeled me over to check in, unfortunately I was too out of it to get their names but it was nearly 1pm on March 3rd and I would really like to thank them. I was in to see a Dr in about 20 mins. Dr Margaret Zhang. She was amazing, she checked to make sure I had not seriously injured myself since I had slipped and then my pain had become unbearable. She explained to me why it hurt so much and what I could do, She gave me something for the pain, and prescribed some things to help with nerve pain that would not leave me dizzy or lightheaded and referred me to a pain management clinic and told me to see my Dr and get an MRI. I was out of there in less than an hour. I came in feeling worried and scared I left feeling much safer, and in less pain, with much more knowledge about what was happening to me. The Rapid access Pain Management Clinic was very helpful for me too. Thank you all

My name is JK . I had my surgery today and it went all smooth , all staff were very cooperative and nice .. i was afraid when i read reviews before but my experience was all good . All staff starting from team on reception and then nurses inside .. sandy, nadia all were very nice . Dr vikis was my surgeon she is amazing . Everyone there were polite and sweet. God bless all . Thank you all for your help.

Eagle Ridge hospital's staff (from the check in to nurses to doctors and the cleaning staff) deserve SIX STARS!! They are mostly so nice, polite, caring and provide an outstanding service. Thank you to all of you! I am a patient with ongoing health problems and during every each of my visits, their caring have been terrific.

I had a surgery at Eagle Ridge Hospital, and I am very happy with the treatment I got there. It s a small and a very modest-looking building, but very clean inside. The staff is unassuming , but very friendly and very professional.
I also really like a vibe and the internal dynamics - although everyone is busy, its not a stressful environment. Everyone is just calmly doing their job. Medical personnel is very attentive, polite, and caring! Very professional! Thank you for taking such a good care of your patients ❤

Staff(Alison,Sandy,Leah,Jenn)here are phenomenal. They take such good care of you. First time at this hospital and first impression was great. Thanks for thebwonderful service

I was very happy to have been taken by ambulance to Eagle Ridge Hospital when I had pneumonia as well as other lung issues back in FEB of this year. And thanks to all the staff that tended to me, from the nurses and doctors in the er to all the medical professionals and that included the students that were involved in my case. The care by every one inc the doctors that worked in specialties (ie: lungs, infectious diseases and others). I am very thankful to all of you for the care and time that you took for me. I spent way too many weeks in your hospital but you helped me heal and get better so here I am just saying thank you all for what you did for me!

I had a great experience with doctor Melissa Keith. And her nurse (unfortunately I don't remember her name but she was absolutely wonderfull as well) I have been feeling dizzy for about 3 days. Though the wait was long in emergency I had expected that. Once I got through to doctor Keith and her nurse they did everything they could, they ended up diagnosing me with vertigo. However the most comforting part was they did a thorough check. They checked my heart and they did a CT scan on my brain to eliminate anything more serious, witch was extreamly helpful and comforting. I would recommend any family or friends to doctor Keith she was incredible and I was greatful to be in her care in such a scary time for me. Thanks so much

Both of our parents were admitted to Eagleridge in October. Both had Alzheimer's and had been admitted in crisis. The care and compassion that they received from the whole team, social workers, nurses, doctors and others was exemplary. Our family concerns were treated with respect and response was timely. Mom died at the end of November while both parents were still in hospital and the support for Dad and all of us was so much appreciated during this long hospitalization. Thank you all from the Talbot and Taylor-Scott family.

I don’t know where to begin or what to say about the care i received while being at this hospital. The compassion and care I was given was beyond belief. Every person I interacted with was kind, compassionate, helpful, to say the very least. In a time of extreme vulnerability and helplessness everyone made me feel safe and a priority. I had an extended stay in recovery and each nurse I had was as amazing as the one before. Thank you so much for making a difficult time so much easier to handle.

Reading these reviews are very aggravating and people need to be educated on how the system works. The whole point of triage is to set a priority of care. People complaining about wait times, "the nurses are just standing there", "there are empty beds", "patients who came in hours after me are being seen first" - how about let's educate you guys on how the ER department works. You walk in the entrance, you get seen by a healthcare professional who's trained to tell whether or not, you, at that point in time, are dying/are in a very concerning state/you're sick, but other's are more sick. Those of you complaining with pain, nausea, dizziness and are saying "oh that person has the same symptoms as me and they got here hours after, why do they get to go first." Let me break it to you, 99% of the time, just because you had the same (visible) symptoms, does not factor in the pts history, their story, other presentations you might not be aware of, or other things the healthcare provider (triage) assessed. For example, were you aware that this patient who "had the same symptoms as you" possibly had an underlying condition like DM2, afib, DLD, etc.? No. These conditions can make you more susceptible to fatality. Now let's explain how the flow of the system works. The nurses + hcas will call a patient up based on priority. Patient get's their name called and will be taken to a room where they now wait for the doctor to come in and assess them. After this assessment (varies by patient), you will then be asked to be seated outside by the nursing station to wait for the results (if you took any tests) and the doc will then speak to you about the results and move on from there. Now keep in mind. I'm only explaining how zone 2 works. The ED has 2 more zones, being zone 1 (high acuity - cardiac, respiratory patients [20 beds]) and zone 3 where we put patients who need to be admitted and are just waiting for a bed upstairs. Whenever you see the nurses "sitting around, not calling anyone", look to see how many doc's are doing rounds at that specific point in time (zone 2). Let me tell you now, there's either 1 doc or no doc doing rounds. They're most likely attending to a trauma, or doing rounds in our higher acuity zone (z1). So how can the system keep up with the overflow with one/no doc doing rounds? If this happens, nurses can't be calling in new patients when there's no doc in the zone. That's what causes the hold up. Now, yes I get it, you're sick, you're not feeling well, you're their to get better. Unfortunately, the system is messed up and has been ever since post-covid. I'm seeing a lot of negative comments about the nurses but please try to put yourselves in their shoes. There's 100s of people going through the door everyday, some are nice, some are ***holes, on top of this, continuous monitoring of 25+ patients with only 3-4 nurses in a high acuity environment dealing with some patients who don't even speak English, are drug users, alcoholics, and so much more. People need to understand that they are constantly under physical and mental abuse. I'm not condoning disrespectful behavior to patients, I'm completely against it. However, I do see the turmoil they go through every single day. I'd want to become a nurse to help and heal people, however, if I knew the true state our healthcare system was in now, and the abuse that comes along with it, I wouldn't choose this career in a million years.

Fix: More available positions. More DOCS, More Nurses.

Also, please understand that eagle ridge hospital is a small community hospital. With the increase in developments results an increase in population. This also plays a big role in the influx of patients that come to this specific ED, thus, healthcare providers can't keep up with patient intake in a timely manner, especially with this shortage of staff.

We went to emergency as a last resort after getting no where fast with other health care professionals. Dr. Hayward who introduced himself as "Joe", was amazing! He got us a referral and confirmed with that office/doctor, that we would be seen within a week. Where others failed he did not! Thank you, Joe!!

We had an excellent experience at this hospital — with courteous staff, nurses, doctors, the service & overall interactions.

For our situation — with an infant, we got promptly checked in, triaged and the wait time involved was ~1 hr.

Total time was less than 2 hours.

We risked parking right at the gate, luckily we were not ticketed or towed.

I just had a hip replacement completed by Dr Viskontas and his team. They were all amazing and I am very grateful. I couldn't ask for a better team. My experience at Eagle Ridge has been excellent, from pre pre to pre to surgery to post. Everyone I dealt with was kind and caring and very patient. Unfortunately I can't remember everyone's name as I was a bit anxious but thank you Jodi for getting me ready and Julie for taking care of me after. And thank you to my friend Alison Dowling RN, for checking in with me all day and offering reassurance and comfort. 💕💕

The hospital staff exhibited exceptional compassion, and the nurses and doctors were incredibly kind and understanding during my son's appendicitis diagnosis. Their care and referral to RCH were invaluable. A heartfelt thank you to all!

Had a good visit experience here with caring and skillful medical staffs. In the morning, the parking was easy, the guideline to the designated department was clear, the check in was nice and quick, the cardiology technician was friendly and professional. Very appreciated.

I got surgery today for my varicose vein removal, the staff who cared for me were awesome, I forgot a few of the nurses names (they were all awesome), but I remember Sandy’s name and I think Christy was her name. Shout out to the anesthesiologist and Dr. Launcelott, what a great team!!!