PetSmart

My West highland terrier got a grooming just yesterday. However, it came out very blotchy and it was a noticeably very poor job in many areas. It even looked as though he was ungroomed in certain areas? I called back to the grooming salon and a different stylist was more than happy to redo the service for me to correct the original stylist's work. The second stylist who did the fix, her name is Evelyn, and I highly recommend her service in grooming and haircuts. I trust that her work is reliable and done to a high level of standard, she demonstrated it in her customer service, dedication, commitment, and efficiency to correct the work. Thank you to Ryan also for following up with me to arrange it so that we could get back into the salon. We will return back, hopefully we can get Evelyn again. Thank you again Evelyn, you did a great job!

I recently adopted two kittens and while purchasing some new products including a new crate, the kind staff at this location (Burlington Center) were both so kind and helpful, especially when I was struggling to put the new crate together. I was having a really rough and stressful day up until then and her kindness was so much needed and appreciated, you saved the day exchanging it for one you found already put together from the dog section. Thank you

We popped into to give our Tucker a bath.. 8 month old German Sheppard...The young lady was awesome.
She showed us what to do..I think I got the bath instead of Tucker!! Lol

Fantastic location with excellent, friendly staff.
I had been hunting for a specific product I was having difficulty finding at other locations.
The Assistant Manager Emily was incredibly helpful, and with going above and beyond was able to locate what I was after.

The service at the store is second to none! I pick up my wet cat food there, and they offered the best price of anywhere I've checked out in Burlington.

My daughter and I have a great experience every time we go to your store. The staff is wonderful and very informative and helpful.

Excellent service. My dogs were groomed as expected and at a reasonable price. Will use PetSmart again for grooming my dogs

It was Jessica that served me today for canned dog food and she was excellent! I will return and look to purchase more dog food as well I will look for her to give me information

I had my cat Milo for a grooming at pet smart Burlington mall location. His groomer Stephanie was fantastic with him! He loved her and she did an amazing job :) definitely going back !

We had our dog groomed by Skyla. She did an amazing job on our boy. He looks fantastic. She was professional, so patient with our anxious pup and I wld highly recommend.

Super friendly and helpful staff.

We were looking for a hands-free leash and one employee directed us to exactly what we were looking for. However the leash had zip ties binding it, so it was difficult to see how it functioned. When I brought it to the cash register, the same employee along with her coworker cut off the zip ties and allowed me to try on the leash belt and test-walked my dog around a bit - all before I even committed to buying it. Wonderful customer service!

Store is also huge, well lit and well stocked.

It's nice to be greeted with enthusiasm when I enter the store.
Employees are friendly and helpful, telling me about sales on the products that I need. My pup is always welcomed there too.

Good selection of toys, clothes, and food for both cats and dogs. Wished they had some raw car treats however. Very friendly staff and good service.

Our first experience with our new rescue at the Grooming spa today!! Brittany was amazing and eased our anxiety over this first trip! She kept our boy Javi calm, relaxed and happy! We were thrilled with the service! We will be back!!

Great staff allowing for window shopping with kids. Engaging staff!

I visited here the day after the grand opening as two of the kittens I had applied for on ninth life cat rescues website we're brought to this location. The volunteer staff were extremely helpful and I was able to bring my sweet baby boys home with me that day. The staff for the store were fantastic, they helped me find a carrier as I hadn't expected to go home with the kittens that day. They helped me with all the rest of the kitten supplies I needed and everyone was just so friendly and excited for me. I will definitely be coming back here!

We waiting for this store to open as it is much closer to us.
We brought our two chihuahuas for grooming. They have never enjoyed going to other petsmart groomers before. We have had the best service from booking the appointment to their grooming. Stephanie and Evelyn did an amazing job on them. One of the best looks yet. They actually came home happy and beautiful.
Thank you both for such a great job.
Anna and Dave

The staff here are always super friendly from the minute you walk through the doors.
Very helpful with finding what I need as well.

Kim in customer service is the best! She is super friendly and helpful. This location always has what I need and there is plenty of staff if help is required

Staff are always friendly and helpful. I am always greeted at the door. The store is clean and well laid out. I can always find what I am looking for. Too bad they were out of the Royal Canin size that I was looking for on my last visit. Hoping they have it when I come in next week.