Mamas & Papas Farnborough

Really good customer service from Emma ,
Thoroughly explained the use and features for the push chair on a variety of models and we ended up spending around £1500 on other quality must buy items , Emma fully gave us her time and knowledge and it’s by far the best I’ve seen from
Other stores. Well done guys

Amazing customer service. Everytime I've been in everyone is super helpful and knowledgeable. Earlier today a lovely lady Angel helped me with a faulty breast pump. I was worried as I didn't have my receipt to hand but she was able to locate it on their system and resolved the issue very quickly! Thank you again!

Yesterday on a Sunday I was browsing and when I paid and left I realised it was 16:40 and the store closing hours were actually 16:30 and not 17:00 like some of the other shops. I’m grateful for the kind staff who did not rush me out the door like many others would. Thank you from a grateful mum!

Happy what we choose for our little one. Jenny helped us yesterday with a great service. She was friendly and lovely 😍🩵 thank you

We’ve been in a few times as first time parents with lots and lots of questions. Always super helpful, think we’ve spoken to a lady called Poppy a few times and she’s always great, very knowledgeable. Great range of products and space to test prams out. Staff are all great & happy for you to try out

Our recent visit to Mamas & Papas in Farnborough was nothing short of exceptional, thanks to the fantastic customer service provided by Jordan. From the moment we walked into the store, Jordan made us feel welcome.
We encountered a small issue, but Jordan's swift action and prompt resolution was genuinely impressive. Her friendly demeanor, coupled with her professionalism, made us feel at ease and confident that we were in good hands.

I will undoubtedly be returning to Mamas & Papas Farnborough to complete our baby essentials shopping.

Had a fantastic service from Angel at the Farnborough branch today. She made our baby shopping a pleasant experience .

I think this store is fabulous! Emma was beyond helpful and spent easily 3 hours with us demo-ing prams and car seats etc. Nothing was too much trouble and she was so patient with all the mum-to-be questions! The store itself was beautifully clean and the facilities were excellent. Great variety of items on show and I left extremely pleased with my new pram set on order, car seat, bottle sterilising kit and teddy bear! Would highly recommend!

I could not rate the team at the Farnborough store enough. They were absolutely amazing. I got the baby’s car seat from them and when I went back three and a half months later to say that my baby doesn’t like it they were very quick to offer me another one with no questions asked, they did everything they could to make sure we were happy 😃. Best team ever x

Although I don't buy things everytime I go in I always find the staff incredibly helpful. I always have questions and they always go out of their way to find the answer. I have also had them pricemtch for me in the past and this was done swiftly and easily.

Highly recommend visiting this shop as a new parent.

We can't Thank Emma enough for her help today. She was wonderful, putting my daughter at ease. And enabling my daughter to be calm about her "hate" of buying a carseat.
Emma was down to earth and gave my family the time we needed to find what we needed.
AMAZING LADY if only all shops had a lady like Emma ...

Myself and my daughter went looking for a future purchase of a pram/pushchair today. We were greeted and approached without having to ask. The young lady that served us (name began with R) was so patient answering our questions and letting us try the strollers in the car to see if they would fit (on more than one occasion). She didnt rush us and didn’t tire of our very rookie questions. Even knowing that we were not purchasing today made no difference to the level of care she gave and I felt she gave us excellent advice. All that’s needed now is for a final choice of which bundle is appropriate and we will order :).

Me and my girlfriend were shopping for our first born and were not sure where to start with looking for a pram among all the other bits we needed. Tete was so helpful and friendly in informing us and showing us how it all worked and putting us at ease! I’d definitely recommend anyone in the area to visit here for their baby bits!

Such a lovely store. Having been to Westfield M&P and being slightly overwhelmed we decided to try a different branch. We were greeted by Katie who gave us the most amazing personal shopping experience. It felt so personal and thorough! Katie thank you for helping us chow everything and giving us clarity! Very good advice for us new to be parents! Very excited for our delivery to come!! Thanks again David and Christalla

I went their today as my buggy was getting a bit of wear and tear. I spoke to the young girl at the desk with dark brown hair feel really bad now cannot remember her name. Anyway I went in and all I had was pleasant help and I was really happy with how quickly she delt with me. By far the best customer service I have had from anywhere. More places need to take a page out of her book and learn how it’s done.

Thank you to the two lovely staff who helped me last saturday morning to find all the things my wife had listed that I'd never heard of :). Great experience all round.
ps. To readers - just to note that they open an hour earlier on saturdays, and the carpark is still quiet at that time.

Emma was really helpful. She explained and answered all our questions regarding the confusing world of car seats.

Excellent service and very helpful... Gave a demonstration on the pram and offered buy now, pay later offer which keeps the deal. Definitely recommend for first time parents
Thanks 😊

Brilliant shop and great selection. Laxmi and her colleagues are wonderful 😊

Rita was great! Thank you! 👏🏻👏🏻👏🏻