Thurlow Nunn Dereham

I am very happy with the service received from Thurlow Nunn in Dereham. Ryan has been brilliant and made the whole process of buying a new car much easier than I anticipated that it would be - I would highly recommend. Thank you for your help!

Spoken to a couple of the sales team, both very friendly and happy to help. One even took the time to talk to me about the car on her day off. Helped my work out best package for my car, very patient putting forward multiple options.

Easy booking in process, lovely friendly staff, good communication with reminder email too. Car service was carried out quickly to enable me to collect it. Car was also cleaned which I didn’t expect. Also was given details to sign up for 1yr free RAC cover because I had taken out a 3 service plan contract. Excellent service.

Sam was very helpful and explained clearly what he could do to help, not pushy and very courteous. He helped me with as much info as he could and promised to follow up the next day with an email which arrived as promised all in all a very open friendly place to discuss the cars they sell.

Dereham called the day before the service & MOT to confirm I was still coming in. They went over the details about courtesy car.
Sent over the report and called when it was ready.
I always find the Dereham team friendly and helpful.

Always friendly, quick turnaround both dropping off and collecting my vehicle. Accommodating receipt and collection of replacement hire vehicle. Easy to get to and usually easy to park. Also nice to browse the s/h cars for sale when I visit too. Like it 👌🏼

Excellent and professional. Staff courteous and helpful. Shame the car collection fee has been introduced......was a real bonus, if like me ,you are not that local. It was one of the attractions that free me to Thurlows 20 years ago!!. Still the same great place to take your car though.

I took my car in for a check after receiving a recall letter from Vauxhall. Work was required but I was able to use the waiting area and avail myself of the drinks machine. Toilets were also available. The work was done quite quickly and I was kept informed by the friendly, efficient reception staff.

Fantastic service. I needed a little extra work doing, which included a part having to be ordered. Due to needing my car for a holiday trip the amazing team managed to fit it in for the next day and hence all was ready and safe to drive away in time for our holiday. Thank you to the team at Dereham. Always going that extra mile for the customers. I'm so grateful.

Excellent, friendly, professional service, lots of nice personal touches, sales staff are really helpful and very knowledgeable. Very happy with our recent purchase, second car we have purchased from Dereham, 4th car we have had from Thurlow Nunn.

Service was excellent friendly and efficient manner. Everything explained clearly even I with no car maintenance could understand what was done and needed to be done. Highly recommend Thurlow Nunn.

MOT carried out very promptly at the booked time. Good price too.
Coffee from the machine was excellent!
Communications before and after were excellent too.
Only niggle is that spaces in the car park seem to be a bit limited.

Very helpful reception staff, did exactly what they said they would do. Polite and professional each time we were in contact with them. No hesitation to recommend Thurlow Nunn based on our experience with them Thanks to Claire and Nicola for their assistance and calls

Great service and really friendly staff. I was kept updated at every stage and had every confidence that I (and my car) was being well looked after.

The fan in my car stopped working after 22,000 miles Dereham Showroom replaced it F O C for which I was very grateful. This was the fourth Vauxhall I had purchased so I made a box of chocolate biscuits for the staff as a thank you. Well done to you all.

Shane and all the engineers are all Local people working at Thurlow Nunn and are always nice and polite, I had a full service this time and my car looked like new when it was done! They always Do whatever is asked of them in a timely manner Thank you all and well done

Great service from the Staff Claire & Lydia! Thanks to the mechanics team for fixing some issues with my pedal unit - always happy to use Thurlow Nunn for services & repairs.

Great experience, Matt was very helpful. We are looking forward to taking delivery of our new car. Thank you for a fantastic experience and happy new year

The staff are friendly, they always seem to be running to time and the waiting area is warm and comfortable, the coffee's not bad either.

I will never take a vehicle anywhere but here. I use the Dereham branch and I have received 5 star service every time I book in. They really know their stuff and the clear communication at all stages of any work is very reassuring.