Best Western Plus The Connaught Hotel and Spa

I've visited this hotel for lunch, massage, facial and access to their leisure facilities. Lunch (fish and chips) was delicious but portions are quite large, which is great for a customer probably not as good for the hotel. I also had an amazing cheesecake. The staff at the restaurant are very friendly and very professional and very helpful. My only complaint is that it was a little bit cold, but it was one of the coldest days of 2024. The massage and facial were amazing, so relaxing, so professional, it made me feel very special. Leisure facilities are also very good. Warm swimming and a good size swimming pool and even warmer and very big jacuzzi. My only complaints are the lockers in the changing rooms which are slightly fiddly and I would prefer a normal shower rather than a shower that turns off automatically and you need to turn it on again, but it's just a personal preference. Overall I had a great time and I would like to come back. It's a shame that this hotel is located quite far away from where I live.

Amazing hotel and spa!! It’s the second time we have stayed it purely because of how lovely the staff were! I had a facial from Hannah and I couldn’t recommend enough! Skin feels lovely and fresh! The staff really make this hotel! And I’ll gladly recommend again! 😊

A really enjoyable stay for the price and great value for money.
We really enjoyed the spa and all its facilities.
The rooms are clean and well presented.
Would recommend to anyone looking for a pleasant weekend stay.

My family and I have had the best few days staying in the hotel for our Sons wedding
ALL of the staff worked very hard to make sure we had a wonderful day . The staff are friendly and the hotel was spotlessly clean .we had first class food . Hospitality is well organised .I would thouroughly recommend it as a wedding venue or just a stay . It has a lovely clean Spa

I loved my stay here. The rooms and facilities were great. The location is convenient and a short walk from the beach. I loved the gym and pool, which were my favourite features - what a great way to keep customers active and relaxed at the same time! Staff were polite and client-centred and dealt with any issues immediately and professionally. I would definitely come back.

I stayed at the Connaught Hotel over Christmas.

In the room that I had there was hardly anywhere to store your clothes during your stay.

As I was booked at the Hotel with their Christmas break I am not sure if I will be receiving Best Western member points.

I found all the staff to be friendly and helpful. When I say that I am of course including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly.

Special mention should be made for the two lads that were serving Christmas lunch to everybody.

During Lunch and Dinner a few local musicians came in to play to us.

The poor Lads were running around like headless chickens.

Message to management, look after her. They are good.

The food for Lunch and Dinner was delicious. I really cannot comment on the Breakfast as I only had cereal and yoghurt. .

If you love Gin then this is the place for you as they have over 300 different Gins

I cannot comment on breakfast as I was room only.

I have already booked my next stay at the Hotel.

We were part of a Ladies Festival Weekend. 70 guests, 2 nights, bed breakfast and evening meals, including a gala dinner on the Saturday night. The hotel looked after us superbly. The rooms was comfortable, the food was amazing and the staff were really welcoming and attentively. They all made it such a fabulous weekend.

I thoroughly recommend this hotel!

I enjoyed a spa day with afternoon tea and two treatments. I used all the facilities other than the gym and I can honestly say I cannot fault a single thing. The staff were friendly, the facilities were lovely, it was all very clean, quiet and relaxing. The afternoon tea was delicious. I would absolutely return!

Myself and my Partner stayed here for 2 wonderful nights.
The hotel is absolute beautiful the rooms are absolutely beautiful.
The staff are very accommodating and so polite, they make you feel so welcome.
And the 3 course meal we had with wine, was absolutely fantastic.
We will definitely be coning back and telling friends and family about it too

Enjoyed the convenience of being a short drive from Poole Harbour with the facilities on offer near to the hotel. A warm welcome and great staff. Highly recommend the restaurant food as I was surprized at the quality and taste. The pool looked good, sadly did not have time to use it. Apears there is a steam room, which is not mentioned when they say that the sauna is under repair. I would be happy with this alternative. Would definitely stay again, hopefully for longer next time.

Fantastic, definitely use again.
Room 9 with a balcony overlooking the garden.
Great comfortable bed. Breakfast fantastic.
The pool, jacuzzi and steam room are brilliant.
Short walk to the beach and town.
Parking space provided.

Sadly only a quick visit this time but we will definitely be back. A lovely hotel with lots of character and great staff.

We had a brilliant breakfast with fresh porridge and veggie options. Fast efficient service and relaxing atmosphere.

Great location to walk into the town or the beaches.

Definitely a 5 ***** hotel.

The place where you can unwind and be comfortable. Also having the jacuzzi is a bonus and other amenities which will also make you feel relaxed.

We had a fantastic stay here. The staff were all very friendly and attentive and made us feel incredibly welcome. There were too many lovely interactions to mention any names but you were all just brilliant. The breakfast menu was outstanding, you really couldn't ask for more. There was a wide choice of places to sit and relax in the restaurant and bar areas and a lovely terrace to sit outside. Our room was newly refurbished, very clean, smelt good and was very well serviced.

The spa and pool area was perfect too with a lovely pool, sauna, steam room and hot tub. We treated ourselves to a massage (be sure to book as it's very popular and we only just got in on a cancellation) which was just heaven. One of the best if not the best we've ever had.

We also had afternoon tea which again was great value and very yummy!

It was also incredible value and just all round ticked every box we had for a mini break away.

There's also lots of nearby food options and a stunning beach all just a few minutes walk from the hotel.

It was so good we really didn't want to leave and we hope to come back again!

We would give Service more than 5 stars if we could. Stayed for 2 nights for a family wedding. The staff, every one of them but particularly Maria and Kevin were outstanding. Nothing was too much trouble and they really did go ‘over and above’. Food was excellent too. If you are considering this as a wedding venue you couldn’t make a better choice. Lovely rooms, spacious but still cosy and welcoming.

Attended a family wedding here. Everything absolutely perfect. Food delicious and nicely presented. Staff looked after us extremely well.
Stayed the night in a lovely room and had enormous breakfast.
We had use of the spa which finished our wonderful stay off here.

We have just come back from a two night three day spa break. Cannot praise the friendly staff enough from initial meet at front of house to the bar staff, the spa staff through to breakfast staff. Especially Andrea, Noah and Ram/ Rav. They were so attentive during breakfast sittings. We would definitely stay again.
We stayed in the Orchid suite and found it clean, warm with view of small garden area from balcony. Huge comfortable bed and pillows. Furniture was a little dated but we felt that gave it a nice retro feel.Again would recommend

We stayed in a Suite for the weekend for our Ladies Festival. The dining room was dressed perfectly. The food was exceptional as were the waiting staff. Our every need was catered for. We are certainly looking forward to our next stay.

Had such a lovely time at this hotel. Nothing was ever too much for the staff, they were all so friendly and really made me feel welcome. The food was delicious from the breakfast through to dinner and the portions were always very generous and the brasserie is beautifully decorated and has a lovely atmosphere. The selection at the bar is particularly impressive. The spa facilities were lovely really enjoyed being able to go for a swim and sauna before breakfast each day. Great location very close to the beach and the town centre. Will definitely be going back and will take the family with me next time. Big thank you to the wonderful reception and restaurant staff for making me feel so welcome.

We stayed for a 3 day New Year’s Eve break 30th December to January the 2nd

From the moment we arrived to the moment we left the service was impeccable.
The receptionists we met during our stay were friendly great customer service and were ablaze to deal with any queries we had.
The accommodation was superb very clean and daily house keeping service. The housekeepers were very proficient in their duty.
The food was fantastic all meals but the New Year’s Eve gala 5 course dinner was really special. The whole evening was a success including the Scottish piper and drums.
The New Year was beyond our expectations and we will be returning this coming year
The waiters and bar staff very friendly and helpful.
If you’re going to Bournemouth for a break no matter what time of year you certainly can’t go wrong by booking the Connaught Hotel Bournemouth.