Cascades Health Spa & Fitness Club

My mum and I had a really lovely experience here - fantastic pool and jacuzzi facilities. The staff were so lovely and welcoming - we had lovely massages and facials with Becca and Rihanna who were both wonderful, followed by a fabulous afternoon tea!

Absolutely amazing experience. The staff are so nice, police and helpful. Treatments are lovely and we were well looked after. Highly recommend!

I just love going to Cascades. I was bought a voucher and had a great day with friends who joined me. The staff were friendly and we could get free refreshments too.The hot tub was great. Seeing the steam train on its way to Lakeside was a treat. I love the swimming pool too. Had a hot stone massage then we all went for afternoon tea. It was a lovely day had by all.
The Vouchers are lovely Birthday or Christmas presents, I can vouch for that!

Went for a couple's retreat today was absolutely excellent. From the very 1st call when booking it with a young man called Scott we think who was super helpful and really friendly. When we arrived we think we were met by the same young man who was equally as nice and welcoming. Our treatments were fabulous the therapists were lovely. One small critique was that we couldn't find anybody in the spa area when we needed them. The spa was very clean but was a little dated but didn't spoil a absolutely fabulous time Our afternoon tea was delicious food was just the right amount but a top up of the tea would be more welcomed

Becca was great at giving me a strong massage and an excellent job at waxing my back.
I would recommend the Cascades to everyone. Merry Christmas

Went to see Santa today. This place is fantastic, had nice lunch and a walk around. It has spa and Great swimming pool. perfect location for walking and amazing views of the river.

Lovely staff, gave us towels even though we had our own and there was a machine there to spin your wet stuff

The staff are very professional and helpful. They have given help with gym equipment and exercise routines. Matt always has a smile and will always provide food health tips . There is a smile for every customer and never to busy to help

Booked this for a birthday treat for the wench. Nice relaxing atmosphere got massage and mud treatment etc, friendly staff too.

Had a good day at the spa. The facilities are excellent.

What a place been a few times, great location, the staff chilled and very adaptable for any needs or wants you need. Food service friendliness, PRICELESS.

Was reasonably busy, you need to get in early, but would go again.

Friendly helpful staff
Great pool and Jacuzzi

Nice facilities and very helpful, friendly staff.

Excellent

I had a lovely Elemis Superfood facial done by Laura, she did a great job, it was really relaxing and my skin looks amazing now! My mum had a great Swedish back massage.
The pool and spa facilities were lovely and clean. The staff on the whole were friendly and welcoming.

The only downsides, and they are very minor, was the fact that the pool was quite cold, when you expected it to be somewhat heated, and there wasn’t a water fountain in the changing rooms, only in the foyer or upstairs. You couldn’t get a robe unless you were in the upstairs spa facilities, which cost extra. There was only 2 in 1 body wash/shampoo in the showers, rather than separate shampoo/conditioner/body wash and the changing rooms were in need of an upgrade, more reminiscent of a local swimming pool than a spa. Changing these things would elevate the experience. That all being said, and I am nitpicking I know, my mum and I had a lovely time and would go again, we felt really relaxed and chilled afterwards.

Staff were friendly and helpful. The jacuzzi and steam room were also lovely. Some parts of the facilities feel slightly run down and due an upgrade soon.