Boots

Great customer service, reasonable make up selection

Great shop. Friendly staff

Absolutely excellent service, we were on holiday and needed help with a prescription, they didn't have what we needed but rang round local pharmacies until they found one that could help,brilliant service indeed 👍

This Boots has recently been refurbished and totally rearranged. I'm not entirely sure what the main reason was for this, but I think a shift in product focus and general appearance are perhaps the most noticeable? There used to be two tills near the front, another till by no.7/perfume, an over-the-counter pharmacy section and then a separate prescription area. Now this has all been streamlined to one till at the front and numerous tills at the pharmacy, which is now bigger and more open, with all pharmacy services together. As well as a consultation room there is a hidden area behind a wall where shutters open when needed, which is a new feature, and is used as a more private dispensary and for sharps disposal.

The store is now more spacious and feels cleaner, more clinical, and the new layout seems to have facilitated a faster and better-stocked pharmacy. I remember long waiting times in the past, with items often not being in stock and needing to be ordered in, but now prescriptions are dealt with more rapidly and it looks as though there are more staff on hand here. Unfortunately the store now closes 30 minutes earlier, which caught me out at first, but this is the only negative. The staff are competent, polite and helpful, and have gone beyond the call of duty for me on a number of occasions.

The staff are always polite and friendly and able to help out when required. They are knowledgeable about their products too.

Natalie went above and beyond to sort a prescription problem, the pharmacist was most helpful and Stacey very friendly on collection of items.. Very quick service provided.

Staff were absolutely great. Helped more than they had too. First class

Well behaved with respect. Followed social distance correctly. Help me to find the product I am looking for.

Nothing negative to day. All good.

Friendly helpful staff .

Great to have one in Ross-on-Wye

Lovely small branch. All requirements met. Lovely clean, tidy store. The member of staff who served me was......rather 'brusk'....... :(

Absolutely magnificent.
Well stocked with varieties.

Very good pharmacy polite staff and always got time to help

Friendly and very helpful staff

The staff are always polite & helpful.

Friendly and very helpful people helped me sort out my meds. I'll go back anyway.

Good selection of toiletries and products and friendly staff and service

Plenty of choice. Large store all set out nicely. Staff here very helpful.

safe, well organised, friendly helpful knowledgeable staff

Nice little store v helpful staff on pharmacy

Short wait phone call, got the service I needed, great.