Rightworx Ltd

Good about refund,but quality of Oak finish was poor.

Extremely poor customer service. Item was damaged, had holes in it, the hook was missing and the company refused to send it after promising they would. Told all my friends and acquaintances,
So many online companies have opened up, you need to do your homework before you purchase from them, absolutely poor terrible service and products !!!!!!

Awful company do not buy from.
Had to get a wardrobe replaced twice as it was broken both times in transit. Took time off work to be there for delivery and it never arrived. Took 10 weeks to finally decide enough was enough and cancel my order.
Absolute cowboys just buy your furniture elsewhere!

Shoddy workmanship, shelf in display cabinet has collapsed just past the 12 month guarantee period, no chance of any recompense. Item now useless.

Poor service. Read the reviews before ordering
Still waiting for drawer fronts that arrived damaged
Was supposed to be a Christmas present

The bed looked great. Unfortunately it has only lasted one year after the wood has split and screw heads have sheared!! We are now without a bed (still on finance) and rightworx/oakworld are unable to offer support or opportunity to buy replacement parts. Terrible customer support on the matter and would never use them again. Save yourself some money and stress, go elsewhere

We ordered an oak corner tv cabinet. Our item arrived and it’s the incorrect item. The box is battered, damaged and falling apart and the item itself has minor damage.

Upon opening the item there is also paperwork in the box with SOMEBODY ELSES details - name, address, email, telephone number, payment method etc. More than enough to commit identity theft if we were so inclined! A huge GDPR breach - not sure how we can have faith our details are protected. It looks like somebody else’s return that had not been checked over and simply shipped out to us.

We contacted the company to make them aware and request they collect the incorrect item and send out the correct since we needed it as moving into a new property. We were told they don’t know where our item is (hopefully not with somebody else with OUR details in the box!) so have to contact the warehouse who aren’t in?! No idea why they can’t arrange to send another of the same item out since it is still listed on their website.

As such, we have purchased a (better quality) item elsewhere. We requested a full refund and that they collect this item. The collection will have to be at our inconvenience giving they have requested I do not leave it outside I am going to have to take time off to ensure I am here for it to be collected. But they refuse to compensate us for this inconvenience which is a direct result of their negligence.

Absolutely appalling company and service. Do not recommend and I will be contacting the ICO myself due to concerns re my own personal data giving they didn’t know where our item is and we received enough of somebody else’s data to commit fraud.

Poor quality products. Faulty, shoddy items sent twice and collection still not actioned. Customer service is obviously outsourced so there is no way of contacting the company directly. Waiting indefinitely for collection and refund, so left frustrated and out of pocket.
The fact that two damaged items, which were not damaged in transit, were despatched, shows very little care and lack of Quality Control.

The oak dressing table was of poor visual quality,a poor covering and covering basic chip style board.Am trying to return the item!

Absolutely awful company. Faulty goods received, company refuses to collect and refund me. Disgusting £500 out of pocket.

Appalling service.....take your money, no delivery then fail to answer your queries....DO NOT USE THEM!!!!!!

Terrible shoddy products