One Beyond Middlesbrough

Lovely shop. Nice staff. Bargains.

Lovely shop great staff

Bargains bargains

Absolutely horrendous customer service. I nipped in to grab a drink at 5.25 as I'm a manager in the Cleveland shopping centre and we were staying late to do a stock count. The young girl serving at the till other customers shouted over excuse me were closed.
The shop didn't close for another 5 minutes and all I wanted was a singular drink. It would have took them less than 30 seconds to put it through but she had the smuggest look on her face and was almost laughing at me when I said it's just 1 drink can you not put it through for me. She laughed at me rudely and said no please leave. Absolutely vile customer service clearly no adult there, need to train your staff better 👍🏻

Oh dear, where shall I start?

I was Barred unknowingly

Dan (manager) if you are reading this, here Is my side.

The first encounter:
(January) I came back to the shop after my final shift in December as I was looking for something that sticks to the wall but can be removed without damaging it, I know you had it because I had helped many customers (while working there as a Christmas Temp) to retrieve them. I had asked Ryan for assistance as he was a member of staff on shift for the day. He looked at me and said "No. I'm not gonna help you". I asked why and he gave me an unreasonable answer by saying the thing I was looking for did not exist. I had told him that it did exist as I had helped many customers in my time retrieve them. I knew they were in the shop, I didn't know where though. In addition Ryan had kept harassing me by following me around the store stating the same things over and over in tone. Horrible customer service!

The Second Encounter:
There is not much to say for this day as I had asked the Assistant Manager if they had some products in stock and without a second glance she went to look in the back. Great Customer Service!

The Third Encounter :
I came in to the store today and was looking for a men's manicure set and asked yet again Ryan if he knew where they were. He said I was barred from the store and by the Assistant Manager. I thought he was joking as he is a broody/sarcastic ex co-worker but he kept stating the same over and over again I thought he was joking so I shrugged it off. He then said the Assistant Manager had barred me from the store. Still taking this as a joke. I had gone to find one final product when I was at the checkout. I was told by Imogen that I was barred from the store bearing in mind that there were other co-workers who were present but they looked confusingly at me and Imogen from that statement.

On my way home, I called Ez and asked her if she was able to ask Dan to contact me. She did so and soon I received a call from you at home.

I'll tell the public the rest

I was told:
I had created a disturbance while being on the premises.
I was distracting the workers
I was annoying the customers
I was creating a problem

I do admit to raising my voice towards the end when he said he won't listen.

This man did not let me speak for the entire call as he was adamant that I was in the wrong. As far as I am concerned he had a one sided biased opinion and did not want to listen to my side. I do admit to raising my voice towards the end when he said he does not want to hear my side and said I was barred, I wasn't told how long for.

Other employees are fine and nice to be around. Just look out for Dan and Ryan they are not what they seem to be!

Dan, you have my number, call me and we can sort this out.