Pets at Home East Grinstead

Wonderful range of products. The staff on the cash desk are very helpful and kind. Today I visited and the very kind assistant on the till was very smiley and informative - I believe her name is Sandra. This is a vast improvement on some staff we have encountered in the past.. In terms of business this kindly, efficient approach makes you want to return. Thank you

Always buy vitamins and dog treats here. Joining a VIP member is really good as I can get a discount.
Sometimes the discount in the shop is better than online. I bought a lot of treats and vitamins every time I fly back home to Bali. It's cheaper here than Bali's price. Often most of my luggage 30kg allowance is full of my dog's stuff 😅

Great service as always in this store. Holly, in the aquatics department, a super young lady was very helpful friendly and caught exactly the fish we asked for.

Good parking and very friendly staff. Nothing was to much trouble. Good value for a lot of puppy stuff.

Thank you for Pet Pals my 2yr old grandson loved the experience and has used the Guinea Pig bedding for playing with his dinosaurs.

Very nice pet store. Lots of info available from lovely staff, and good range of products.👍

Always very helpful, well stocked store.

I visited this store today to get some bits for our new rescue cat and there was everything I needed, but what I was most impressed with was how lovely, kind and knowledgeable the lady who served me was. She was so kind, gave me lots of tips, and even offered to bring my heavy stuff out to my car. She said if I needed any help with anything going forward to just come back and ask and I certainly will do that. Fantastic customer service from someone who truly seems to care. Thank you!

Always greeted by friendly, helpful staff at Pets At Home East Grinstead. Stock is great, plenty to choose from, loads of disabled parking and the staff make a big fuss of my dog. I always come out happy & so does my dog..!

went in there today for advice and tall lad,named jamie was outstanding.went above and beyond to help me with all my enquiries..looked up bits on his phone to assist as to what certain fish look like etc...loads of helpful tips and i was clear minded when i left..service like that is rare nowadays so Thank You Jamie xxxxxxx

The service is always great, they are extremely helpful and friendly.

Staff are always polite and willing to help.

Very helpful staff, app needs improvement though.

The groomers at East Grinstead are excellent they always do a wonderful groom on my Shih tzu and she loves going to see them.

Use the groomer here as our local outside at hone has the vets instead. Groomer staff are very lovely, knowledgeable, and genuine. Staff downstairs in pet shop are also lovely and always very helpful.

Groom Room East Grinstead……..fantastic
Jess went in today sporting a muddy very hairy Sproodle look😳
Left her with Julie & Izzy for 2 hours, collected a beautifully clean, groomed fur baby.
Julie did exactly as I asked re cut etc and she is relatively new to the salon but excellent cutting skills & customer service.
I am very happy to leave Jess in such capable friendly hands
Booked next full groom already
Debbie Rich & Jess

Genuinely helpful and friendly staff and a money-saving app. We have just got a new kitten and popped in here to pick up some supplies. I was really surprised at just how good this pet shop is.

Excellent service and incredibly helpful staff who really know what they're talking about. Made the whole expirience of rehoming a dog way less daunting. Sandra from the Felbridge branch was really attentive and made sure we were aware of all of the promotions up for grabs and made sure we had everything we needed. Thanks so much! x

Very helpful staff and a good selection of stock , if you use the loyalty card there is pretty good discounts as well

Love shopping here, the staff are excellent with advice and assistance, really helpful with a new puppy. Not fazed by an over excited puppys wee, I was embarrassed but they were great, it wasn't a problem, giving me confidence to go back.