M&S Foodhall

Thank you to Dionne, Kerry & James at M&S Food Hall in Sittingbourne who very kindly took the trouble to look for a credit receipt hat I'd dropped in the store. I couldn't find it & left the store in Sittingbourne feeling rather down as it was a large credit. Then I heard a knock on my car window & Dionne & Kerry were standing there with beaming smiles saying they had found it. And they'd raced out of the store to catch me clutching their lunch. And they generously shared that their colleague James had also helped. So thank you to all three for going above & beyond to help an anxious customer. Fantastic customer service & obviously very caring individuals . A real credit to M&S - I also telephoned M&S and spoke to a very helpful lady in Customer Services who assured me she would send a message from me to the Management Tesm at M&S highlighting how brilliant Dionne, Kerry & James had been today! Fantastic!!

Love the food and concept of food. Finely sourced especially italian products. Prosecco is recommended & anchovy, caperberries👍

I enjoyed shopping here. The staff are friendly and helpful.

Lisa (manager) was exceptional👏🏽she is unconditionally committed to giving the highest level of service. I placed my first M & S online order for store pickup. The online service was nothing to right home about but Lisa took time to check for my order on the system and then followed up with a call. You deserve a 1000 🏅 and an excellent staff award. Thank you for turning around my bad experience

Went quite late yet was able to be in and out getting a few bits and were served at the till rather than self scan all in a matter of minutes!

Very good shop easy to find what you want

I especially like getting fresh bread when Alison is on the bakery. She lets you have it fresh from the oven. Nothing like a hot/ warm loaf. Takes me back to my childhood when you were at the local bakery at 6 am. Well done her

Whilst visiting your store I'm Sittingbourne this morning I really got into quite and mess if I do say so myself and felt so close to having another breakdown but 1 of your staff members must of seen me so she came over and actually took her time to see if I was ok and if there was anything she could help with she even offered to help me carry my shopping around store then to car , that is the 1st time in any shopping centre where staff have been so helpful , polite and actually made me feel important and not just a number so as far as I'm concerned M&S now have my business and I will make dam sure everyone knows how I was treated and how great your staff are made me feel . Anyway thank you so to the lady who helped me I believe her name was Kerry , also thank you M&S for employing absolute angels you will never know how this today has made me feel 💖

Always high quality, very tasty food. Reasonably wide range, considering this is one of the smaller outlets, and the restaurant is handy if you're out for longer in the retail park. Overall, expensive but justified by high quality.

The shop contains everything you need. There is a wide variety of alcohol, if your a gin lover they have a great selection of different flavours.
The fresh bakery section offers some tasty treats.

Love this well organised small m&s food hall. I am nhs so they offer a protected hour on Fridays and Tuesdays. Staff very kind and helpful. Hygiene of trolleys spot on. Just be careful of short use by dates. Usually has a small cafe too and toilets but closed at moe

A welcome and great new addition to sittingbourne. Store is clean, well merchandised and fully stocked.
Staff are helpful and friendly. Just as you would expect from M&S.

Don't have to travel as far to get the wife her Percy Pigs now!

Not many till staff today. Had to queue for quite a long time. It wasn't convenient to me to use the self service till today as I have little balance, use a walking stick and had an armful of fresh flowers.

Always get what I've gone for at this M&S. Lovely Lovely, staff. Always willing to help. Even when I've requested a basket then half way round the store, I've needed a trolley. Stay Strong. Stay Safe, M&S. X

Great range of items. A wealth of treat type items that includes catering for Vegans and Vegetarians. The cashier that served me on this visit was exceptional

Just wish they had more on shelf as they sell out of items quickly and dates are short.
Friendly and helpful staff.
As always good quality food.

Great food if a little expensive but worth buying as has Great choice available

This is such a nice little shop. The food is lovely, the staff are helpful. There is a cafe, but I haven't tried it yet!

Great selection of food even small quantities very good if you live alone. Staff very friendly and helpful and don't rush you at the tills

Great quality food. Friendly staff