Ambshi Super Store

Like no other store around Birmingham theres wider variety of Lovely treats and refreshments from America, anything I asked for was there I'm very pleased with my visit to Highfields off licence, I would definitely visit again soon.

Very good selection of American sweets and reasonably priced. Polite staff.

Great customer service! Know exactly what they are talking about! They even ordered me in a product that I have been looking for for years! Thanks

Very clean and nice environment and wide selection of very good American snacks and drinks

Nice selection of drinks and staff were helpful

Nice people with a good range of things

Polite staff member but the cornetto ice creams were awful. They were full off ice, and the cone was soggy, waste of money. They had clearly thawed and been frozen again, as the wafer cone was two tone. Please do the store a favour and thrown all of your cornettos out.

Food not fit for consumption. Had clearly thawed then been refrozen. Ice crystals throughout the food. Never experienced a combination of ice and sogginess together. Went straight in the bin.

Phone doesn’t work when I call

Abysmal customer service! The female cashier was arguing down the phone to someone at the top of her lungs, with not a care in the world about the customers in the store. Only reason I went was to return a parcel via Hermes, but their label printer wasn't scanning the QR code and the male cashier refused to scan it for me. Avoid at all costs!

Very rude bloke, refused to give me separate receipts upon dropping some parcels off and showed his stuck up attitude towards me, when he's operating as a Hermes parcel shop drop off. Would avoid at all costs.

Never been in so unfair to ask me !!!!

bought an elux bar from this shop was almost finished upon opening and went to complain and ask for a swap or refund or some form of compensation the proof that i had not used it before was on the camera footage as it shows me entering an hour before buying the exact product manager was very rude and started shouting at me and threatening me saying he knows what my type of people do which is a british pakistani i would not recommend any customer to come to this shop poor customer service and customer communication and products