O2 Shop Sunderland

Just want to leave a review for young lady at the 02 shop in sunderland her name was Neve.
I would give her 10 out of 10+ for her helpfulness caring listening and knowledgeable on 02 phone. CREDIT to 02 and very pleased that we could talk to Neve.
My husband and myself are retire and don't find the mobile phones easy to use.
We called the call centre but unable to get them to understand what was happening.
If anyone deserves an award we would recommend Neve from 02 in sunderland.
We are now very satisfied customers both my husband and myself are now staying with 02 due to Neve.

Like to say a big thankyou to Jordan today who sorted a problem we had. We had been trying to sort it out with O2 over the phone but we're getting no where.
He was very kind and helpful and fixed the problem in 15 mins.
Once again Jordan, thankyou.

Upgrade to sim only deal. Very impressed with this Sunderland o2 store.

Excellent staff here. Second visit now and they are always just as happy to help. Even when confused we quickly resolved a contract downgrade and explained the new 5G network which I plan to upgrade to in the summer. Will be back again soon. Very helpful and cheerful thanks!

Excellent service. Everything I needed was sorted within 10 minutes. Unlike the south sheilds store. Well done Sunderland branch.

I can't say thank you enough to Jim who works for 02 in Sunderland,and also Martin.
I was unable to transfer my history of whattsap messages from my old phone to my new phone, and these messages were unbelievably important to me I had tried everything I could think of and nothing worked.
I explained to Jim how important these messages were and he promised me one way or another he'd get them transferred for me. He did exactly that and I can't thank him enough! These messages mean so much to me.. He is the loveliest guy and went above and beyond for me and I will be eternally grateful! Thank you so much Jim!

Nice staff , good atmosphere

Very satisfied with the service

If ever I have a problem with either phones or I pad I would automatically to to O2 shop in the bridges sunderland. Nothing is a problem, the staff are all pleasant and knowledgeable. Everytime I've had a problem they've sorted it out there and then. Keep up the good work.

Staff are always helpful at this store...Laura helped me with my upgrade...the staff make business so easy to complete...making sure matching right product & tariff..5 star service

Friendly helpfully staff

Very nice

An awesome place to visit for phone purchase. Just very easy store to locate. Staffs are very competent and friendly.

Great bought my phone here and fixed in mins have had all my phones from here always had good service

The staff in this store are always simply brilliant. Nothing is ever a problem and excellent service will always be delivered.

Friendly staff would highly recommend anyone to go there

Very helpful staff and sorted my phone out very quickly.

Duffy was fantastic helped myself and my 2 daughters with our tarrif . A credit to the company. Thank you

Staff very helpful and friendly. Good advice. Excellent with covid restriction policies .

Very helpful staff and friendly.