B&Q Thetford

I popped in today to pick up some flooring. All the staff I encountered were friendly and helpful, especially Charlie who went above and beyond, helping me out to the car and even helping me load. We’ll done Charlie and thank you again 😊

One B&Q where the plants are actually looked after! Even during the current heatwave the staff are maintaining hydration in the garden area to the best of their ability and the stock is looking remarkably good. Nice to see dedicated (and friendly!) plantspersons taking care here.

There are also some great deals to be had for bulk purchases.

I use thetford a lot to buy from for it’s convenience but I’ve been back twice to gain a refund for some paint as the first visit for this ending with myself being told to contact Valspar however after contacting Valspar they stated that the issue should have been resolved by the B and Q store. So on the second visit in this issue it’s has been resolved. I Would like to thank Tim at Thetford for his knowledge and professionalism today in resolving this issue.

Outstanding, even if you just want a mixed bag of screws. Just fill a little bag up your self.

After being let down at currys today, all was restored by Tim in the paint shop, very helpful and new his paint, went to pay and was met by another helpful Happy Young lady , well done B & Q thetford

Had exactly what we needed. Staff very helpful.
Very quiet this morning. Again, had all the items on the list. Staff again friendly.
No changes. Again had what we needed. Still pleasant staff on tills. Now stocking decorations for xmas. Same as before. Relatively quiet. Staff helpful. Got what we needed. No real changes. Had exactly what we needed (as usual). Great pleasant staff on checkout.

Well i had to take something back today The staff were lovely' Helped push my trolley Got a refund no problem.
Thank you B&Q. 😊

Lots to offer, click and collect works well, liking the b&q app that shows what aisle the item you're looking for is in.

Was at Thetford b@q to get battery for ryobi but had to order the young lady how served me was very helpful and friendly a big thank you to you

Asked for them to mix my paint no problems what so ever. Very helpful and polite.

Had very affordable items, stopped by for a bathroom tap and they had plenty of stock to choose from.

Brilliant costumer service! The manger went out of his way and helped me fix a problem that I had foolishly brought upon myself (and that they had every right NOT to help me with) - very thankful and appreciative.

Today we bought some bark chipping and decking which were very heavy ...Daniel who served us was extremely helpful and friendly ...couldn't of given us better customer service. He helped us to load our car and put the trolleys back too...5 stars and a big thank you :)

Own brand mixed to order paint reasonably priced and good cover. All shades available for walls, metal, furniture etc so room looks coordinated and old shelves given a new life.

Today was the day I chose the paint for my long awaited summerhouse. (Five years in the dreaming/planning stage!) I was helped by a young man who was very careful and helpful. He made absolutely sure that the paint I chose was the right thing for what I wanted. He was patient, friendly and professional. A rare thing to find- hope you keep enjoying your job! You are certainly an asset to B and Q.

Found what I needed.
Staff were helpful and polite

Hadn't intended buying what I bought but the prices were better than elsewhere. I found myself in the store with 150kg of aggregate and no way of moving it, especially as I have mobility problems.
First passing member of staff (Brian) asked if I was ok, I explained the situation and he said he had to put something away and would be right back.
He was - with a trolley which he loaded with the sand, cement etc, took it to the checkout for me, waited while I paid then took it to and loaded my car with it all.
Absolutely top marks to Brian and B&Q!

Helpful staff but I'm not sure about the new self service check outs

Got everything we wanted there so happy with service

I liked the lay out of this store it seemed to have most things for a small store. I got all I needed to finish off the fencing in the garden and sort the weeds out