O2 Shop Basingstoke

Me and my mum came into the shop on Saturday to review our data plan and to sort out travel data for me and the lady who helped us (I'm so sorry I didn't catch her name) was amazing. She was so helpful and kind and made us feel really welcome. It was a pleasure to meet her.

Zara what can I say outstanding service, sorted out my transfer details to new phone. Amazing young lady. Thank you 24/1/24 morning visit.

Very friendly staff. I didn’t have to wait long at all before someone approached me to ask how they could help. Quick and easy process with no complaints at all. I would recommend this store to others and will be returning as and when needed. I couldn’t fault the staff or the service.

I have only immense praise for the service today in supporting my 92 year old father in purchasing a phone following his unfortunate experience of a recent purchase online (Amazon) of what he thought was a Doro phone. Turns out all the faults he was experiencing were because this was likely to have been a counterfeit phone.
The staff were empathetic, knowledgeable and cheerful, and did not attempt to upsell but listened to what my dad wanted.
Once a replacement phone was chosen, the young lady set the phone up ready for dad to use straight away. The whole process took about one hour and 45 minutes but at no point did the member of staff display any frustration over it taking so long.
Highly recommended.

such a helpful store, Zara literally made my afternoon helping me out!!! can’t thank her enough. Staff are welcoming :)

I can’t speak highly enough of Ash in O2 festival place, Basingstoke .
I went in in an absolute panic as I’d never lost my phone/number before. I lost it while surfing 🏄‍♀ when a big wave hit me, I felt so stupid.
Ash was super calm and reassuring, I couldn’t believe I could get my number back, but he told me everything would be ok within 24hrs if not much sooner. Actually it took less than an hour!!! He’s an absolute asset to o2 and literally a friend for life!!! Thank you so much Ash you’re absolutely amazing and the advice you gave was spot on!!!
If anybody has an accident or is anxious in general, go see Ash, his calming nature and friendly personality will have you back to yourself in no time.

My choice for an upgrade. An amazing team that helps and are always available!

I had a pleasant experience at the O2 Shop I Basingstoke. The Store was very neat and clean and the ambience was calm and lovely with feel good music to liven your mood.

The advisor was calm, patient and friendly. He listened to all my questions and sorted out my needs. Really happy with the service I was given.

Had a great experience here. Thank you to Ash for helping me sort out pay as you go sim and keeping my number.
Highly recommend 🏳‍🌈

Best company I've been with to be honest always helpful and will determine to fix any issue

Staff are polite, helpful and knowledgeable.

Ash was brilliant helping us sort out my daughters new phone. Happy, helpful and friendly.

Visited O2 in Basingstoke today to upgrade my daughters phone. We were looked after by Kian who was absolutely brilliant answering all out queries and helping sort out exactly what my daughter required. Thank you Kian

Went in for an upgrade. Got helped by Tom who came over straight away and listed what was available. Everythng was made clear and didn't take up half my day.

Popped in and was greeted by Gareth. Absolutely amazing service so polite professional and knowledgeable. Thank you Gareth you made my day.

Very pleased spot on they helped me with my tariff told them my situation and got a higher data allowance would recommend 😀😀😀😀😀😀

Mobile network, broadband connection, sim card contracts, phone contracts you can name it. The are good

Just visited 02 Basingstoke. Chris the assistant manager was incredibly helpful and gave me some great advice. Excellent service.

Great service. Knowledgeable staff. Got pir new phone no problem.

Friendly and knowledgable staff, will try and always find the best deal for you, great network to be 4g in most places and lots of 02 wifi spots around