Austin's Country Store

Not grumpy, just business like.
Fantastic range and invariably cheaper than anywhere else in and around Ciren.
Will always go there first

Had a fantastic customer service experience from purchasing our log burner to having it fully installed, including chimeny by your team. Friendly, polite and professional staff who are credit to your store. Would gladly recommend. Thank you all 😎 Marty Newman.....Latton

We’ve had 2 burners fitted and only burn the kiln dried logs, Austins offer a 5 star service, extremely happy customer

Excellent service and an incredible amount of different items in stock a true Cotswolds gem of a country store. and the Stove store inside was a real eye opener and really informative and professional

One of the best stores for solid fuels! Great staff and clean store. Always feel welcomed.

Very good store, always helpful,
They do need to change the closing times on the web site and on the gate,
States closed today at 17.00 on both. Yet was closing @ 15.00

Love this store I always find something interesting to buy, good prices

Commenting as a non-driver who relies on home deliveries, both large and small, I have twice found the delivery process the least friendly, helpful, and uplifting of all my deliveries. This is a real shame as I always try to support local business for my benefit and theirs. My judgement of the delivery process is relative to my wide experience and is unaffected by the reasons that management has offered me as to why my situation is so awkward for them, while betraying no obvious concern that this is so.

Bagged wood has risen in price. This is cynical profiteering. Did use this store regularly. I will not be using again.

My wife and I went to Austin’s last week and yet again the lady who appears in charge was miserable and yet again unhelpful.
I feel sorry for the other staff who are obviously influenced by the lady .

Be nice and helpful to your customers and maybe unlike us will return
and shop

The Chinese have a proverb ‘if you can’t smile, don’t open a shop’. The staff at Austins would do well to heed this maxim. Disinterested would be an understatement. Disinterested and unhelpful might be more apt. In future, I will go out of my way NOT to use this shop.

Overpriced goods and often grumpy staff

No toilet facilities. Rude when asked.