Baldwin City Self Storage

Friendly owners and well priced for the area.

I have been trying to get a hold of these people for 2 months. Left over 6 messages with no return calls. Prices are good but you have to weigh the good and the bad. Sad that the customer service us so poor. Going to be interesting canceling our daughters unit when we move her out since they never respond. Not a good way to run a business.

They are very unprofessional and rude. They won't return calls. If you set up auto pay, they will wait until mid month to withdraw payments and add on late fees. I do NOT recommend using them.

I recommend visiting the Baldwin city facebook and asking for thoughts before renting here.

Thieves! Rude, uncaring. Rats and mice everywhere. They will go trough your unit and look for valuables. Be late on rent even after renting it no payment isues for years, and they'll say it went to the dump and was destroyed. There's is no way that is what happened to beautiful paintings. (Thomas kinkade "lilac gazebo" with authenticity papers attached) antiques, and furniture. Lying theives.

ZERO security for paying customers. My unit was broken into as well as other's. No one ever there to do regular checks and no cameras ever installed. If you want your stuff stolen with zero help from keeping it from happening, get a unit here!!!

They are so hard to get a hold of once you are a customer!! I worry it's gonna be difficult to cancel when we get our stuff out of storage.