Thompsons Toyota Service Center

I recently brought my 2020 4Runner to Thompson’s Toyota Service Center in Placerville, and I couldn’t be happier with the service I received. After switching from Folsom Toyota, the difference in customer service and transparency was immediately noticeable.

Deborah Wade and Ben Sauve went above and beyond to ensure that my experience was exceptional. From the moment I walked in, Deborah greeted me with a warm welcome and guided me through the service process with clarity and professionalism. Her attention to detail and genuine care for customer satisfaction is unparalleled.

Ben Sauve, the technician working on my 4Runner, was equally impressive. He took the time to explain the repairs and maintenance needed, providing a level of transparency that I have rarely encountered in the automotive service industry. His thoroughness and expertise gave me complete confidence that my vehicle was in the best hands.

Deborah and Ben have truly earned a forever customer in me. If you’re looking for top-notch service with a personal touch, I highly recommend Thompson’s Toyota Service Center in Placerville. Thank you, Deborah and Ben, for setting the bar so high!

-Jena

Highly recommend Thompsons Toyota! I had a leaking oil filter after my service there and called when I was in town (I’m an hour away) and Hunter was able to fit my truck in right away to correct the problem. He even had my fuel topped off for the inconvenience! Both interactions I’ve had here have been great! I highly recommend Hunter & The Thompsons Toyota Team to all my friends and family! Will be back again for my future service needs.

I had dealings with Austin, very professional and a great personality, extremely nice and considerate. This place also has great facilities and accommodations. They definitely have my business.

Well done customer service.

The service appt I went to was great. They found a hint that my water pump was going out and they fixed it under warranty. The technician saved me a bad situation if it had gone out.

A great place for service and a very comfortable, accommodating waiting area.

They were friendly and quick.

Such honest and helpful people.

Classiest car dealership ever!

The best!

Professional and kind but always over an hour to two hour wait.

I used to go here all the time but I’m just too disappointed this time to go back again. I took my car in a few months ago for a brake issue and their solution was to replace all my brake drums because they were warped, which was very expensive. As soon as I started driving home I felt the issue was still there. I finally took my car to a different shop yesterday and they told me whoever worked on it last time didn’t even bother to take my brakes apart to find the problem because it was a very obvious issue that only cost $120 repair. And the guys here also broke my fob key and didn’t offer to replace it which just makes me sad.
Sorry guys but I’m bummed, I waisted a lot of money.

I went here December 12, 2023 for an oil change. I had 10 am appointment. When I arrived I gave a copy of email coupon from the Service Manager. It was for $59.85 oil change. I gave this to the person checking in my RAV4. He stated that coupon would be added added. So my final price should have been $59.95 plus tax. But when I finally got my RAV4. I had to pay full price of $83.05. This not worse part of this oil change. I was told my car should be ready in one hour. I told him I plan to be in waiting room. I was informed was it is ready we will tell you. After one hour most other people in the waiting room had gone. So I went out see if I saw my car where they parked completed cars. I checked three different times. No one was even at the service desk. It was over 2 hours when I checked for the 4th time. The car still was not in sight near where completed cars were parked. I walked in. Looked around the service desk and saw my keys and receipt tag. I told the nearest service worker these were my keys. Can I get my car. After about another 10 minutes my car was rung up for $83.05 not $59.95. My coupon was not honored and payed full price. I was in the waiting room over 2 hours and no one there ever informed me that my car was ready. This was very poor service. I have been coming here for years and my last name is even Thompson. The name of place. It seems. There is no good reason why I was never informed in the waiting room my car was completed. If I didn’t go looking around and find my keys siting on the desk. I don’t think they ever would of told me the car was done. They did not honor my $59.95 coupon either. I will no longer go there for any type service. This was poor service no matter what type business. I will not return and hopefully this review will make others aware of Thompson’s Toyota Service Department. It rates 1 out 5 stars. Poor service. I will not return to this place.