REI

The entire staff made every positive effort to assist me with questions, demonstrations of products and ordering items not in stock. Best customer service I've experienced in years. Special Kudos to Daisy!! High quality items at very affordable prices.

Clean store, friendly, knowledgeable staff. Laura was a very well informed and experienced employee who helped me find what I needed. 10/10 will be back again. Also the young man at the counter was very friendly as well.

Great customer service! The store has great quality camping and cold weather gear. Membership for life is $30, and you get good discounts. They do ski tuning and repair, too.

Staff were helpful and they have a nice selection of items! My favorite tip is if you are smaller, you will save so much money getting the large kids clothes that look exactly the same as the adults! Also love the local stickers they carry!

The Huntsville REI Store is lovely. We were helped specifically by Collin, Ava, and Morne - all superbe at their jobs, and funny and delightful, to boot. Thank you!

I was in this store for the first time, being really busy for New Year’s Eve!! Unlike other locations, the store was very neat & organized. Being a twenty year now, co-op member I do most shopping on the website. Occasionally I like to look around, perhaps a display or employee recommendation may peak my interest.
I must thank employee “Atlas”, for making me aware of an alternative solution to something I was looking for. Unfortunately that item itself was also sold out, considering the holidays. As I started my barrage of questions on the alternative item, she had all the answers. Her recommendation came from personal experience. It’s one thing to just hire employees, but when they have experiences with the items… is golden! I had an excellent first experience here and highly recommend this store. Thanks again “Atlas” for telling me about the Bees Wraps. 👍👍😁🇺🇸

Very nice and upscale camping / outdoors store. Friendly staff with a good selection of items make this a pleasant place to shop.

Have always loved my experience coming here! This time Megan helped me find the best hiking shoes. She was so kind, super cool to talk to, and had lots of useful information about finding the right fit for me!

Great help from great people. Dollar was very knowledgeable on boots. Ben gave us great information about the backpacks, and he gave us great pointers on Philmont. Both men were very patient as we tried on multiple backpacks and boots. On top of it all, they had great in the garage sale at great prices!

Clean and organized store. Theia was so helpful in helping me pick out new hiking boots.

Great service. Great products. Had to return something and an associate named Michael helped me get things squared away, even offered to look at other stores for a product that was discontinued. Thanks again, Michael!

Super kind and knowledgeable staff - excellent customer service. Help was offered and available when needed without making me feel pressured. This is my favorite place to shop!

I'm a current REI member. I recently purchased a bike for my son's 5th birthday. Our sales assistant, Linda, unprovoked was able to apply a large savings on our bike due to a sale that had just begun. She didn't have to, but went out of her way to help us. Cole in the department also assisted. They custom adjusted the bike for his fit and made him feel welcomed. It's refreshing to shop somewhere with great (and friendly) customer service. This example is why I'm a lifelong REI shopper. Thanks again for making my son's birthday special!

Just got my Flat Tire fixed. Amazing, they fixed it right on the spot. Donavan showed how it got flat and suggested I might want to get a new tire because of the way the sidewall was wearing. They had knobby tires on sale for $13 apiece. I got two plus bought an REI membership. My whole bill was $64--which is as much as one tire cost me in my previous repair place--plus Donavan and I had an interesting conversation while I waited. Nice folks--good service. I'm going back to REI off 72 across from Walburgers and Trader Joes.

I'm a member of Rei and The bike shop is great! They're always super friendly. Took my bike in this morning and waited while he checked it. He said it was just a minor adjustment to rear derailleur and took my bike home this morning. Then I finished my 4000 mile goal for 2022 and had no problems with shifting.
I'm definitely sticking with Rei for repairs!!

Excellent staffing. Each employee knows what they are talking about and can help with pretty much every question you throw at them. If they can't help you right in the moment, they find another staff member to come assist. Great store all in all. A very clean, comfortable environment to shop or parooze in.

I don't usually write reviews but in this case it was well deserved. My experience at REI, especially the bike department has been wonderful! The staff created a welcoming environment which made purchasing my new bike (COOP Drt 1.1) quick, painless, and honestly enjoyable. They allow test-rides to ensure you have the perfect bike before going through with a purchase. Then upon finalizing a purchase they do an inspection as well to guarantee there are no issues with the bike when leaving the store.
I had to bring the bike back after a few rides because the front gear cable was a little loose causing the bike to not stay in second gear. However, the bike department got it tightened up, shifting smoothly, and it didn't cost a thing.
If you are considering getting into biking or really anything related to the outdoors and need equipment. I would highly consider REI. The items sold here are quality and the service is as well. You will not regret it!

Always a wonderful experience shopping at REI. They are always helpful and are willing to work with me to teach me what I actually need vs what I thought I needed.

Great place for checking out the latest sporting goods. The business was clean, stocked, and inviting.

I've always known REIs to be high-quality stores, and this one is no exception. We went there for the first time today since they shut down for the virus. They were greatly limiting capacity in the store (which we appreciated), and gave out coupons to those of us who had to wait outside while the capacity inside was at max.
When we walked in, multiple employees approached us and asked how we were doing and if we they could help us out. Super friendly.
One employee, Brett, spent almost an hour with us helping us pick out the right packs for our needs, making sure they fit well, and giving us tips on how to effectively pack our new weekend bags. He even offered that if we wanted to bring in our gear, he would show us how to affectively pack them. The staff here go above and beyond to make sure you're well taken care of.