Tarheel Countertops

From the very first appointment, Chuck was on time, had a variety of samples on hand, explained the differences between the countertop materials, and provided me an estimate within 15 minutes of our first visit -- price was easily 30% less than big box stores. My countertops were installed less than 10 days later. The crew was professional, on time, pleasant, and had the job done in just a few short hours. When they left, I went into the kitchen to clean any dust or leftover packaging material and it was already spotless. I could have literally had guests walk in the door as the installers were walking out. Had I known replacing my countertops could be this easy and inexpensive, I would have done it long ago.

As a general contractor, we have worked with Chuck several times, and we are extremely happy with him!

I had a great experience from start to finish. Chuck was friendly and gave me all the info I needed to make the best decision for my home. We ordered a small marble vanity top, and a quartz double vanity top. The quality of the experience, stone, and installation were impeccable. I was shocked at how reasonable the cost was. I was also surprised at how quickly the stone was available and installed. Great work!

Chuck and his crew did a great job and their price was very fair.

Chuck was really great to work with from the estimate through the install. His prices are extremely competitive compared to other quotes I received. The countertops look great and the experience exceeded my expectations. Bonus: He has a guy who he recommends for backsplash installation and really anything else you need. Dario was excellent as well.

The new countertops look great, friendly and professional. The price was much better than other estimates I got.

Great to work with. Wonderful fair pricing. Love the countertops.

Could not be happier with the results. I would highly recommend this company

What a disaster: a botched countertop job and abhorrent customer service.

I ordered new quartz countertops for my master bathroom from Tarheel Countertops owner, Chuck Friend. I asked that the edges be eased or “whatever style is the most squared” to match my kitchen countertops (which he saw) — because he did not present me with any visual options.

Among a myriad of other issues, the countertops he installed have a beveled edge instead of eased — and they do not match my kitchen countertops, as requested.

I notified Chuck and he sent an email with an edge chart — which he’d never sent before — and doesn’t even show an “eased” edge — it just shows a “straight edge” (which is the most squared on the chart). It also shows a “beveled edge,” which is clearly what I got. I sent him a photo and he called me back to apologize and said that the edge was, in fact, beveled. He then said that he would notify his fabricator about their error and after they credited him, he would either replace the countertop or credit me back. I asked for a credit.

Chuck then switched gears and said he needed to come to my house. Apparently his fabricator refused to credit him because they were cut “as ordered” — so it was apparently Chuck who botched the order. Now realizing he was going to be saddled with the cost, Chuck walked into my house, looked at the bathroom counters and basically insulted my intelligence, insisting that they have an eased edge — just like the kitchen’s (the bathroom counter edges look nothing like the kitchen’s — see photos). He then stood there in my kitchen and — I kid you not — started FLOSSING HIS TEETH with a floss pick and rudely demanded that I write him a check so that he would leave. As I was there alone, I just wanted this disrespectful and abrasive man out of my house, so I begrudgingly wrote the check.

I have since confirmed with TWO different countertop fabricators that I was, in fact, correct (which Google research only reinforces): The counter edges are NOT eased. They are beveled. I wrote an email to Chuck to let him know that his peers (and basic facts) are at odds with his assertions and he replied “I’ll get back with you.” That was over 3 weeks ago and despite multiple emails, I’ve not heard back from him.

If that weren’t bad enough, I would like to point out that after I placed the order he never even scheduled a date & time for the install with me. It wasn’t until I contacted him for the umpteenth time to schedule the install that he informed me that his installers were literally on their way to my house, to arrive at any moment. I then had to cancel a work meeting without notice, so that I could scramble to go uninstall our sink plumbing — by myself — in the few minutes I had to do so.

In addition, the edge of the countertop is cracked and the sinks that were included with the install have parts coming loose.

Save yourself the grief and go with another countertop company. Even if all had gone perfectly, who in the heck wants a stranger flossing his teeth in your kitchen DURING A PANDEMIC, while lying to your face and saying what you’re seeing with your own eyes is not actually so, and demanding money in order to get rid of him. It’s not even close to being worth the hundred dollars I saved by choosing him over the other fabricator.