Petco

Excellent service and quick response. I did witness a person who claimed to work for Door Dash trying to pick up some orders. She had no identification and she began yelling that Petco was racist as she doxxed the store employees and customers with her cellphone. It was disturbing to everyone but the employees, even though they were clearly shaken, handled this as quietly and well mannered as they could. I did pick up some other items and would have shopped longer had this individual not been so disruptive and threatening.

In recent years we've been customers at a rival pet supply store -- however, recently I've come to PETCO for items of urgent importance -- like an inflatable collar for for our pitbull after surgery (already had a cone), food for our "adopted" Black & Yellow spider as cold weather reduced insects, and now (again for ailing pitbull) a probiotic. AS ALWAYS the staff at this store was impressive. In particular, several times Zack helped identify the perfect product for our needs and soon placed the item in my hands -- answering all questions I had. Zack and others at this store are examples of excellence that sets PETCO apart from competitors. Indeed, on this visit I learned that the store now carries the Purina food our dog needs but have been getting from your competitor store in Durham. From now on, I will be getting it at this PETCO on the Durham-Chapel Hill Blvd. Thank You to higher management for hiring -- and retaining -- such quality staff.

My furbaby Ryder got groomed today. His groomer was/is Kimberly. She's great!!! I heard Ryder complaining when I walked through the door (I've never had to or needed to crate Ryder in his 12 years) and Kimberly was trying to console him. She had no idea that I was there, (about 20 minutes) I was just listening to Ryder complain. So happy with my experience and especially Ryder's. Kimberly is awesome she's a true animal lover!!!

I love petco... its where my pets go...lol I mainly use there services vetco and soon my son will get his first hair cut and I'll let you know how they are with him. (Only made videos of his vetco visits so this is just a picture of him outside, I will update his picture after 11.20 his hair appointment with petco)

The grooming service Sapphire received from Danielle was excellent. I will always request Danielle for future grooming appointments.

I normally try and stay away from big chain pet stores, but they had a sale on 75gal fish tanks. The crew even helped me move it with no hesitation very helpful. Please keep more people like Kevin....

Ella and I always have a great time here. Thanks 😊

Your associates were very helpful and friendly in explaining everything I needed to know about taking care of my dog. I will be returning for his care.

Great location with a great employees.
Fair pricing and overall good experience.

Well stocked in our favorite cat food (although the price went up 10%). Check out person was very polite. Not crowded in the store and everyone was wearing a mask. I felt safe. This was my first in-store visit since start of pandemic. I had been ordering online before this visit. I would also like to point out that they had abbreviated hours that were not posted online. I had to return the next day after finding the store closed at 5:10 pm. They should make hour changes clear online.

What a friendly staff! The store is full of pets and supplies, well arranged and spacious. The pet grooming is popular- and fun to watch! With tons of fish, geckos, snakes, hamsters, mice, chinchillas, ferrets, and guinea pigs, there’s a pet for everyone. They have a great adoption area for those looking for kittens and pups.

Very helpful with reducing in store items with their online prices!

Found someone who really explained the best type of fish to get for myself.

My family and I went here to buy a fish. I really appreciated the customer service - the thoroughness in which information was shared, the transparency of an algae bloom and by the specific tank was not currently in use and the product knowledge. I also appreciated the little things - the gravel was clean (no worms in it), the bettas were moved into the back where it is warmer. This will be the only place that I get fish from in the future.

Have been going to this Petco for at least 10 years. Several employees are long time employees and it's nice to see them. Always find exactly what I'm looking for. On a rainy day, it's a fun and safe place to take my dogs to look around and greet people. Thank you for the good and nicely kept store.

Ive been shopping here for years, and am in all the time now that I have a puppy. Staff has always been super helpful and knowledgable.

I decided to review because I had a problem with a retractable leash that I bought here recently. I brought it back and the manager swapped it out for me with no hassle at all. It was a Petco brand product, and they stood behind it.

No complaints, and I recommend!

Jamie and the staff at this Petco are always so friendly, helpful and professional. I go with my 11 yr old dog, since she was a puppy, and she loves the attention. They are so warm.

Chantel a staff member has such excellent customer service! They were out of a clearance item but she called other stores and went out of her way to be helpful!! Petco is lucky to have her

Associates were really helpful and nice

They have a large variety of pet products at reasonably good prices. I found a kitty harness for my cat that I have never seen before. I am not saying that my cat loves it, but she is enjoying going on walks in the neighborhood.