T-Mobile

My phone completely stopped working and so I went in to get a new one thinking I was going to have a long and drawn out experience. It was quite the opposite. Their employee, Matt, was outstanding at getting me exactly what I wanted and educated me about pricing, different phones and was so quick with switching phones. He backed up everything even though I had no hope with my old phone. Thank you T-Mobile, but mostly thank you Matt!!

Went into T-mobile to change my service and I had the pleasure of working with Dillon! He helped us move over from AT&T very quickly and made it super easy on me. Can’t recommend this store and it’s employees enough!

This store is great. Clean and things layed out so it was easy to navigate..
My sales rep Savanah was wonderful. She worked with me to get me a great deal. Saved me quite a bit of money. Friendly, great service. Savanah answered all my questions. Patient and just an all around good customer service above and beyond. Will definitely come back to her for the watch and any other items I may need.

There are times in our shopping life that someone goes above and beyond and that was indeed my experience this evening. It's a 40 minute drive into town and tonight, I had lost my charging cord for my iWatch. I rely on my watch more than the iPhone and to drive that far, (couldn't get the store to answer so I couldn't check stock) and find they did not have one charging cord for my watch and of course I was disappointed to find this out. Here's the blessing in all of this, I had the pleasure to have Matt help me at the Sherman Texas, he said he'd go back and double check if there one in the back but no luck. He had his personal cord for his watch, he came out and just gave it to me and wouldn't accept any payment. It's been a rough few days for me and to have this happen to me on this day...I'm grateful. Thank you Matt for your generosity and service. Wouldn't it be this nice to have everyone in the shopping experience just had a good heart from a person that went above and beyond! Thanks Matt

We had a great experience there. Our young man that helped us was very knowledgeable and went above and beyond the call of duty to get us set up. Thank you "J" Appreciate all the help...and patience. Highly recommend 👌

Dear Mr. Henley,

Before we walked into your store front just before lunchtime today, we thought we had made a terrible mistake in choosing to “defect” from our decades-long mobile carrier provider in favor of T-Mobile.

We began this brutal journey three days ago when we decided it made sense to move to T-Mobile. We rationalized Saturday was the best time as we are both very dependent on our mobile devices for work and, well, life. “This will only take a few minutes” we were assured.

At one point in the process our “transfer code” from our legacy provider didn’t work as expected and your T-Mobile representative instructed us reach out to our legacy carrier for a new one. Several hours later neither of our phones worked. After spending an entire day of the weekend, we were tired and pretty cranky making our way to the closest storefront T-Mobile today.

Upon arrival, David Sauceda was a T-Mobile ninja. He hastily realized that somehow a married couple living at the same address and together on the same call, attempting to move our family’s service plan to T-Mobile somehow landed on two different plans doubling our monthly rate. No bueno.

Granted, it was a complicated process, but Mr. Sauceda handled it like a true rockstar. While waiting for his supervisors at the “mother ship” to make things right he also shared options for possible upgrades to our account which we now plan to take advantage of in our new home.

Both my husband and I have been in technology professionally for decades (I’m a Technical Architect and my husband makes his living as a Sales Coach, with an emphasis in Technology) we rarely meet someone that is as exceptional as David is.

He proved in a very short time that he whole-heartedly believes in and represents the T-Mobile brand, and he puts the Client first.

This is why we are now T-Mobile Clients for life.

Savanna was amazing!!!!! So friendly! A great employee and could sell a car to Toyota 😆

Savanna was wonderful to work with. She is very knowledgeable. I definitely recommend asking for her when using the Sherman location.

Savanah leaned in and worked my 3 months old issue with a warranty exchange. This is a major improvement over previous visits and I can't recommend Savannah more.
Last time I was at this T-Mobile store, they are now in a new location, I was extremely harsh with the unprofessionalism, lack of training, and ineptitude. Five (5!) visits and they could not activate my new phone. It was always someone else's problem, mostly mine. My average time in store was 75 minutes, each time. I gave up and called 611. Within 10 minutes, 611 rep fixed all my issues.
This is why I'm soooo happy with the new staff.

Savanna did an amazing job helping us switch our phones over & was so patient with us! Give that girl a raise!!!👏🏼👏🏼👏🏼

Switched from Verizon after 17 years. This store was great and the customer service from the rep was top notch.

I went in to get my grandmother’s phone upgraded a couple of days ago, and the the customer service I received from the time I walked in the door, until the time I walked out was stellar!!!

Dillon, Mj, Matt, Jay were all very helpful and answered every question I had. You can tell that this isn’t just work for them and are really there to assist customers. Go in and let one of these guys help you out with your wireless needs!😁

I arrived yesterday to switch carriers from Verizon to T-Mobile and Liz was the best! She answered every question I had (I had a lot of questions) and really fit the best plan to me, never leaving out any details! I loved her and how patient she was so much, that I put my sister on my plan too! If you’re thinking of switching to T-Mobile, ask for Liz!

Jay Clark, a Mobile Expert at this store offered top-notch customer service from every angle.

In a day and age where high level professionalism is hard to find, Jay exceeded expectations and made our visit enjoyable and care-free.

With stellar communication and patience he guided my family to the right plan and consistently demonstrated care and expertise.

Go see Jay for all you T-Mobile needs! I can’t recommend him highly enough.

Thank you to Matt Dorries! Friendly, knowledgeable and enthusiastic young individual! Make sure to ask for him when at T-Mobile Sherman! Helped me switch from Verizon to T-Mobile, made it super easy for me getting my family line transferred over. Thank you Matt!

Needed a new iphone and Jay had me set up lickety-split yahur. In and out under 30 min. Hard worker that can treat customers with honesty and respect. You can tell he has experience with guest service and phones.

My SIM card had died in my phone and I had also and trying to fix it not knowing the SIM card was out I had messed up a lot of things and they could not have been more helpful very kind and very sweet I forget the young ladies today but she kind of had red hair and she said she'd been there for four years and she was so so so helpful could not have asked for any better service or to be treated any better I appreciate it is so very much. My phone was a disaster and I left their very very happy so that's not the only experience that I've had with T-Mobile. Every time that I have had something happen I've been in there on numerous occasions to get something fixed and I have always gone above and beyond to help you. I sound like a paid commercial but I want you to know that I am just a normal 72 year old woman that needed help and they were there for me and I appreciate it very fun

I was assisted by Liz and let me tell you, one of the most sweet helpful individuals I have ever met. She made sure all my questions were answered, and all my doubts cleared. I will be returning to this store only for her from now on!

Jourdan was just flat out the best. Did an upgrade with a new phone and got myself a new watch since they’re on special. Everyone should go this location and ask for the specials going on. Excellent experience

This review is in regards to Christina Netherland (Mobile Expert) & MJ (Retail Associate Manager).

I have been having my phone forward my calls to someone else even though I hadn't set it up. They worked hard for almost an hour and a half helping me even though they were just as confused. they need a raise and this shout out. I had been having that problem for a long while. it means so much that it's fixed now.