O'Reilly Auto Parts

Jenna is my hero! I did my brakes last week I have been a do it yourselfer all my adult life so I installed fronts, backs and both rear calipers in that brake job. Fast forward to yesterday....I was working a case in palm coast and shortly after arriving u heard a strange metal sound n with half an hour my left rear caliper sounded like it was frozen upon full pedal braking needless to say I was worried thinking its a brand new caliper....how! I left work driving as slow and careful as I could only TRYING to apply enough brake pressure so only the fronts engaged, although it wasn't very successful. I parked safely got under the left rear brake area n discovered one of the two brake caliper mounting bracket bolts was gone! My next thought was who has it, and more importantly will someone simply borrow a few tools to simply adjust the now shifted caliper n drive the bolt in! Autozone was closest....lady said she had it drove the 4 mile route again trying to carefully NOT full engage my brakes at times have to abruptly make left turns at intersections to allow the vehicle to loose momentum. I got to autozone in one peace! Went in....wrong part...she presented the caliper pins n bolts...not the two larger bracket bolts....AND...when she looked it up...no results...thinking maybe I could cross reference n have her locate in her store the right bolt I asked her if there was a chance I could use tools to get the tire off, n ratchet/socket to put the one bolt on...."well we don't really do that, but we sell the tools" I knew I was potentially screwed n I may rum into this response at any other parts store, maybe it's the economy n boosting sales? So the door to autozone helping shut fully when I found the Chrysler part number and they unequivocally said they did not have it.

There is an O'Reillys near my house, 1.5 hrs away, so upon Google maps search boom Bunnell, FL 8 min away, off I go.....snails pace, scary. I called Jenna, she was soooooo pleasant to talk to and she assured me they have it and she had it waiting for me. I got there greeted by Jenna's amazing smile and prior too purchase, she allowed me to take one out of the package n eyeball it, I returned telling her looks like I'm in business! My next question is the one I was more nervous about.....so...does ANYONE have a floor jack, ratchet/socket, and a 4way lug I could borrow? Jenna immediately said I have a floor jack, jack stand and the ratchet and socket! Too boot Asst. Manager Troy Garner said go grab a lug wrench off the shelf and use it! Another younger male employee piped in offering a tool or two however Jenna had me covered! I followed her out, got the tools she went back in to help other potential customers and I returned 5 min later.....DONE! I could kiss her!!!! Tools returned, cleaned the chrome lug wrench, done. So I spoke with GM Kellie, forwarded my experience and praise, and the FACT Jenna saved my more than likely $100 AT MINIMUM for a $5 part, and the time that it would take for a potentially shady repair shop to get me in the air! I also got the DM's number...called Kevin told him alllll about it minus wanting to kiss her for helping me, lol. I did however ask to give her a hug, and she graciously accepted! In this reprehensible economy, forced upon us by inept politicians......every dollar counts! Thank you Jenna, O'Reillys is LUCKY to have you! I'll drop by next time I'm in the area to see you hopefully you'll be working.

Loved the experience! The gentleman that helped me (assistant manager) was very friendly, polite and very knowledgeable. Said he was in the auto part business since the 90's.

He found what I was looking for (cabin air filter) within 90 seconds, answered all my questions and I was on my way.

Great customer service. Will definitely do business with this store again.

Excellent service. Friendly, knowledgeable and helpful. This location in Bunnell is my go to from now on.

Thank you so so much Mr Troy at the O'Reilly in bunnell for changing my battery in 105° weather!!! Impeccable customer service! You are the real MVP💪

Staff is very nice and friendly especially Paul thanks

A young man named Logan took the time to come around the counter to help me to pick out parts to make battery connections work for my boat.
It is because of him I will come to O'Reilly's first from now on instead of going across the road to the other guys!

As soon as you walk in, the wonderful people there are fantastic. They are eager to help you find what you need with a smile. Thank you all for helping find the items I needed Every time I have shopped there. Would not go to any other establishments.

I have nothing but good things to say about this business. The service is stellar. I walked into an immaculately clean store and was greeted with smiles. They took time to look up what I needed as it was out of production and found the right replacement. Malik and Jon were amazingly helpful. I strongly recommend O'Reilly auto parts for all your car needs.

We are from South Georgia heading to Daytona when our started went out. We came to this o Reilly’s and they were so nice and helpful. They tried to help us and even helped replace our battery. My husband ended up having to change the starter in the parking lot and they were always willing to lend a helping hand. We need more people like these good folks. Great job to the o Reilly team.

Went in there yesterday for a new battery - was super grateful to the gentleman behind the counter who helped me - I believe his name was Freddy? But my receipt said a different name so not sure - either way he was super nice and went the extra mile for me. So grateful! Thank you so much!

Outstanding service, James was so helpful . I went in with a busted radiator hose connector and he fixed me right up! Thank you

All auto part stores increased the price of their batteries. However they will install it at no additional charge. Of course the price is such that you are paying for the installation. O'Reilly Auto Parts had the best price out of 3 stores I went to. Because they do the installation you don't have to pay a core charge or make a returned trip to the store.
The down side is if you do the work yourself you still pay the higher price for the battery.

I needed headlight bulbs. The price was good, the store installed them for me. The store was clean and well kept. Things were easy to find. This store is not the closest auto parts store to my home, but i drive the extera mile becaust of the quality of service they give.

Richard was so courteous, helpful and professional. My car wouldn't start, so I had roadside assistance (from out of town) come and jump my car enough to get me to the nearest O'Reilly's store. Richard put my mind at ease with his knowledge of knowing exactly what battery I needed.

Stopped in today for a battery for one of my trucks. Customer service was perfect. Took about 1 minute, after I gave them the info on my truck, to get me the battery and even walked it out to my truck for me, as I have damage from an auto accident.
This was after I attempted to get a battery that was on sale at Advanced Auto (across the street) and was just left to stand there at the counter while several employees just look down on the front desk moving papers around. With direct across the street competition, you would think they would want your business. I even said out loud, while I was walking to the door, " guest you're all too business for my business.
That's what I get for going across the street in the first place.

Great Location on main Rd. and employees are always helpful unlike some of their competitors stores

Good service from the staff. I come here instead of Advanced across the street for better prices and they carry WIX filters that are superior to anything Advanced carries.

One of the better auto parts stores in our fair city. I had headlights and wiper blades installed. They did a very nice job and did not charge me for the installation. I will return to that store in the future.

Great service everytime

I drive an older jeep, these guys have always had the parts I needed, or could get it there within a day... Maybe 2. Nice newer store. Usually fast service.

Not sure how this is listed as Bunnell...I'm referring to the Palatka store.