Volkswagen of Panama City Service Center

Matt and Mark in the service department make it so easy to get my car back in shape. Comfortable, clean atmosphere. Thanks y'all!

I want to give a big shout out to Mark and Michelle. My car broke down while on a weekend trip from Ohio and my car broke down. The rental car company was closed so they gave me a loaner for the weekend and on Monday got me a rental. They had no budget left to get me a rental but knew I had to get home. They were so kind and accommodating even when I was not so nice and putting my frustration on them. The kept me apprised along the way and fingers crossed my car gets delivered to me today or tomorrow.

I drive 2 hours from Tallahassee just to make it to this location. The ppl here are great. Mark Stragg is the best in the service department. I would rather drive all this way for great service and personality. They get the work done. Now it has its down of waiting for your vehicle and not having loaner vehicles but again the service is wonderful.

Thanks to Mark's attention to detail and great personality, I'll be coming back to this VW service center while I'm stationed here.

Awesome work they do - make me really feel like my car is being taken care of. Mark is the best to deal with over there

No pressure sales team. They did a great job. If you're looking to buy, Check out their inventory. They will earn your business.

Awesome staff that truly cares their customers and their customers safety!

Excellent customer service

Good 👍

Great service!

Great people taking care of us. Thanks.

4/4 Because of my (Kayla Johnson) review, we were told today that their hands were tied. The local dealership cannot purchase the car back or replace it because their superiors or owner won’t allow them? The GM has offered to help with insurance. For 10 months now we’ve been paying for a car we can’t drive, yet my frustration seems so incomprehensible.
On Thursday March 28, VW of Panama City called me, Kayla Johnson, and asked me where I would like my car towed. I asked if the car was fixed, and the gentleman said no. He said they worked on it the past couple of weekends and could not fix it, and to take it up with my insurance company. Mind you, they have had our atlas in the shop since June of 2023. Also, our insurance company denied the claim because there is no damage, only mechanical issues. The gentleman also told me to bring their loaner back, that it needed to be recycled. He said I had until the following day to do so. Again we have a bumper to bumper warranty, and a letter from the general manager stating he planned on buying the car back. This is just my personal experience with VW

Sold my VW not because I didn't love the car, I did, but every time I brought it in the problem was worse or a new one started coincidently after servicing. I have a Rav4 now and servicing is easy.