Learning Center LTD

If there were a 6th star they'd get it from us. I'm not sure where to begin to describe what a wonderful crew and place this is to do business with. In these days of impersonal, non-communicative "talk to us online only" service -- The Learning Center breaks that mold. First, they are extremely knowledgable and qualified in there field of computer repair, but more than that they are well meaning and sincere in their efforts to get the job done at the greatest value for their customers. They keep you informed of all progress, any issues, all your choices, and their best advise -- BY PHONE!!! Yeah, a company that actually calls you to keep you up to speed with the task at hand. The term "customer service" has become a bad joke -- an oxymoron in these times of computerized impersonal machines answering the phone and doing everything in its power to prevent you from actually communicating with a human being. Not here! You actually can ask for and talk to the tech working on your machine in real time. I can't recommend The Learning Center strong enough to anyone that still wants great, honest and expert service. All at a VERY fair price. 10 stars for The Learning Center, it's owner lorraine, customer service personnel including Tim and head technician/repair expert Michelle...and all others working at this privately owned and proudly run business.

John came to the house and fixed an old IMAC. He saved us a lot of money and explained the issue and his fix clearly. Extremely happy with the results. Thanks, John.

Excellent and friendly service

Great service!

My laptop was having battery issues and they immediately decided to replace the battery instead of really looking into the issue. They didn't explain to me exactly what was going on and I ended up paying more than I should have had to. I'd recommend going somewhere else.

If you want to overspend, go here.

I brought my Mac laptop in for a battery replacement and was told the cost would be around $200. Since I knew the battery itself cost about $130, I felt this price was reasonable, and so I left it to be repaired. Five days later I received a phone call with the final cost. $350! Almost twice what I'd been told!

The sales person had failed to mention the diagnostic fees and labor fees were not included in that estimate! If he had be honest, I would have gone elsewhere. Now, rather than losing my $80, plus having to pay additional fees to another shop, I'm forced to fork over the $$$ to get my computer fixed. I am furious!

Do yourself a favor. If you need your Mac serviced and don't want to pay twice the price, go elsewhere!

I took my MacBook in after it wouldn’t start up one day. I paid the $80 diagnostic fee and was told the flash drive had gone bad. But I was also told that there was no way they could recover any of the data. I suspected this wasn’t true so I declined the repair and picked the computer up. My boyfriend just saved everything off of the computer with directions from the internet. If someone with minimal computer experience could do this, I do not see why a professional Apple servicer could not. I regret having paid $80 but am very glad that I trusted my gut and didn’t allow them to do any repairs or they would have erased everything doing the repair when the data was easily saved.

Came in for a Mac power issue. Tried to charge me a $79 fee to run diagnostics after pushing a few buttons I had already tried. Then wouldn’t give me any price information beyond that. Then lied to me about how much doing diagnostics at the Genius Bar would cost. Save yourself the time and aggravation and head to Briarwood Apple store instead.

Beware of doing business here. They are severely lacking in ability to support the systems they have created. The workarounds that they devise fail and they have no problem billing for services. If you are alooking for support for your business LOOK ELSEWARE. This business is failing.

The stuff there are very nice but, to be honest, kind of useless. They can’t give you any recommendations about technical issues.
I will recommend you to go to the Apple Briarwood if you are in Ann Arbor, which is not far away from Learning Center LTD,and get professional help there.

At one point ages ago this place was good, but unfortunately has fallen by the wayside. Big red flag when you have to sign waivers and they don’t even have an answering machine…

Bad service. Not knowledgeable about repairs. Just go to a REAL APPLE STORE!