Mitchell Gold + Bob Williams: Three Chairs Co.

Great customer service

I saved for years for my Mitchell gold couch and was excited to get in this November. I noticed that one of the legs had a crack and brought it to the attention of the furniture store from which I purchased the couch. Mitchell Gold refused to stand by their product as the damage could have occurred by the delivery company (who they hired to deliver my couch) and have refused to replace or repair my couch . I am very dissatisfied with their response and will not risk a purchase from their company again

How to say? We are disappointed, very. We bought a Herman Miller Aeron chair four months ago and rarely used it. Then we found one of the arms is defective and fell off. We contacted the store. The service asked for the photos and said they would contact the factory. After we had send the photos and receipts, we were asked to contact the vendor to their store by ourselves. We were planning to buy one more chair. Now we've changed our minds. We liked the decent look in the store, but we feel sorry for such irresponsible after sale service.