United States Postal Service

I thought my Priority Envelope was lost and contacted the 1-800 telephone number for the United States Postal Service. After speaking with the representative, she said she would report the problem. The same day I received a phone call from Vince at the Penco Road Post Office in Weirton, West Virginia. He was apologetic for the late arrival of my package and told me where the tracking information said the package was. After explaining to Vince that the package was very important and contained my vehicle registration and sticker for the license plate, he said he would look into it further. The following morning I received a lovely email from Vince apologizing again and letting me know that my package should be delivered today. As promised, it was. Vince even phoned me to follow up. His dedication was admirable, and I truly appreciate Vince and the Weirton Post Office on Penco Road's assistance. I see so many reviews telling horror stories about the USPS. This review is a highly positive one. <3

In my visits in the last six months I have found the workers at this office to be kind, helpful, and patient. The woman who is typically at the counter, on the far lefthand side, is exceptionally friendly. I have yet to see her in negative spirits. She displays the type of customer service you would want to see in any retail/service setting. The team members at this site seem to do their best to help out and go above and beyond, unlike other post offices I've encountered.

I've done business with other USPS offices, and while living in Morgantown (26505) and Cleveland (44102) I noticed some of the employees' demeanor was one of irritation and impatience, like the customer asking questions was a burden on them. Not so in the Weirton office. By far the best post office I have encountered to date.

Great experience at this post office today. I was mailing an item that involved me having numerous questions. JERRY was so helpful, polite, cheerful and never once made me feel like I needed to hurry or that my questions were annoying.

Thank you Jerry. Keep up the good work!!!

The employees at this particular post office is above and beyond anything I have experienced in the area. I have always been greeted with a smile and that can't be said for many area businesses. Their courteous manner and attention to detail is refreshing. Thank you.

Jeff, Jerry, and Helen are always kind and patient. That post office gets really busy at times and the 3 of them are always kind, helpful, and professional.

These professional employees are among the most efficient, personable and thoughtful I've ever had the pleasure to meet. Meet them soon, and I'm sure that you will agree!

A place full of employees who will do anything in there power to help you out. Love coming over here for all my post office needs!

Very nice people and are very helpful.

They are so nice!

Always very helpful.

very polite and helpful AAAA+++++

The employees at this post office location are some of the best I have had the pleasure to work with. I have 2 small kids and the employees always great me and my kids with smiles and interact with my children in a very friendly way. Thank you all for doing a great job and being personable and friendly while doing it.

I never have an issue at the post office itself. However on 2 occasions in the last 5 weeks, I was notified by USPS that the package I ordered would be delivered that day. Only to find that both times the mail carrier didn’t check for packages in the back of her truck!
I called on both occasions and response was, they will be out for delivery “tomorrow.” They apologized and told me they were overlooked both times.
I paid extra for Express Delivery and all shipping parties did their part, until it came to the mail delivery person! Shame on her! Again, no Christmas bonus for her! I miss my old carrier! He was very prompt, polite. Our mail came by 1pm everyday...now we are lucky to see it by 4:30pm! Sad. Gov’t employees want more money but can’t do the work.

Our Weirton WV Post office used to be pretty reliable, however this past year we've frequently gotten other people's mail. Some packages my wife and I ordered made it to the Weirton post office and then somehow got sent back to the sender. No very pleased with their recent service.

In june 2020 I had a package go Mia, it showed out for delivery, than when I checked again it showed I put a hold on it and it would be held at the New Cumberland post office.
I didn't put any hold on it and asked several times where is my package.
I was told by the post master there I would get my package and promise to call me back. On three occasions I called and not one word where it went or anything.
Its july, 2020 , had an item not delivered again but this time I dont know where it came up missing.
It's time for anyone having issues with similar things make a report to the OIG and end whatever going on .
All we want is to get what we ordered and what is ours.
Its your postal responsibility to do that.