The Insurance Pros

Sam Cook of Insurance Pros was recommended to me by two different neighbors. One of those neighbors has been in the insurance business for 30+ years and selected Sam when they relocated in NC. Vey friendly and easy to work with

Great service!! Worked with me to set up my own auto insurance plan in a very timely manner. As a very young adult all of the process was new to me but my agent Ms.Brandy was a great help to answer any and all questions I had. Definitely recommend:)

First time insurance buyer - quick and easy process. Wilmer was available and on the phone with me to walk through the process.

Charlie was recommended to us by a relative, so we felt a confidence in him before even meeting with him. We found Charlie to be very personable and genuinely interested in determining and meeting our insurance needs. He offered options and carefully explained the pros and cons. We felt very confident in the coverages we worked out and the insurance companies Charlie recommended. After several years of dealing with an out of state agent for our insurance coverages, it's comforting to work with a Durham based agency and a home grown agent in Charlie Dickerson.

Excellent customer service & patient with our questions. We were price shopping new policies after 2 yrs of significant increases with another insurer (no claims either). Saved us 30%+ with improved coverage. We were under a tight deadline and Carmon hopped on it quickly and offered suggestions rather than us guessing. Great communications to keep us on task.

This insurance company is excellent. They really try to help you w/ your insurance needs & are very pleasant over the phone. They will follow up if you have a question and get back to you quickly. I would definitely recommend them.

I have received outstanding customer service with Insurance Pros. Carmon has been wonderful and very patient with our business over the past 8 months. We finally decided to transfer our business to Insurance Pros because of the professionalism and customer service. Thank you!

I have only good things to say about Wilmer Reyes. When I got my first insurance he was able to secure the best quote I could find. Since I have a short driving history my quote is likely to go down overtime. Every 6 month, Wilmer manages to secure me a new better quote. He is knowledgeable, approachable, replies to emails quickly. I have no complains whatsoever. Just a 5 star service all around.

We had a lot of moving parts with our transition from Ohio to North Carolina and the Insurance Pros, and particularly Carmon, were the most responsive and satisfying to work with out of all. I highly recommend this Company—give Carmon a call today!

They get things handled! One phone call is all it takes, I am a busy guy as is Kathy and we don't need to have to chase our insurance agent to get changes made! Great rates too!

Excellent work and very professional. Wilmer is the best insurance broker I had and hasn't let me down. I come back for the good service and great deals he offers.

Tim Foster was great to work with! He shopped around to find the best policy for my family and I, and he took the time to explain the coverage in easy-to-understand terms. He was great and I’ll recommend him to everyone that asks about insurance!

Veronica Reyes helped us to get an auto insurance she was very nice with my husband and I, she explained us really good with any Questions we had, I am so happy with this insurance. Highly recommend!!

I was relieved to know that I could get coverage on our house that was willed to us but not having the insurance in our name for one year was a problem. I spoke with Tiffany and she was familiar with that type of situation which made me feel that this company will take care of us. I really appreciate great customer service from the Insurance Pros.

We moved to North Carolina four years ago and someone we trusted recommended The Insurance Pros. My wife's father was our Agent for many years so the standard of care we had enjoyed was high. We've not been disappointed. The Insurance Pros are stellar professionals in a world that increasingly decides to outsource customer service to robot phone menus or "Tony", trying his best to assist you with broken English. Nothing against Tony but the many advantages of working through a home town office are priceless.

Ms Camron is phenomenal she was a pleasure to talk to! She is very knowledgeable and professional and I would recommend her to anyone. Daletheia Crews

Always someone there willing to help and answer calls. Makes filling claims a lot easier. They have a great team there and I would 100% recommend their service to anyone who needs an agent. They really make filling claims simple which allows you to go on with your life without have to worry about the insurance pros missing something. They go above and beyond for their customers.

Sam has always been attentive and thorough to my questions and needs, and I've always felt like she is addressing my goals instead of making a sale. I've had bad experiences with agents at different companies putting their commission ahead my needs, and I never worry about that when working with Sam and The Insurance Pros.

Our agent, Charlie Dickerson has been an essential part of our life planning! We go to him for homes, cars, life insurance, etc. He is patient and explains the rates and fits what is best for you and your family. He doesn’t just slap a number at you and try to make a deal. He cares about protecting you and your family.

When it appeared that Progressive was about to increase my rates rather than lowering them, you didn't hesitate to find me the same coverage with a different company at a considerably lower rate. And it was done very quickly as well. I look forward to working with you for years to come.