Hilton Garden Inn Durham/University Medical Center

As a Project Manager for the Undiagnosed Diseases Network at Harvard, I must share the aggregate of impeccable qualities, the world-class service and hospitality provided by the Hilton Garden Inn by Hilton Durham\University Medical Center's staff.

Under the tutelage of Jason Berry, Director of Sales, General Manager Traci Kessler, and the Front Desk Manager Eric: Marquita, Amy, and Shontai’s “can do “and “will do” attitude permeates our patients stay. They are consummate professionals.

As I know winning teams perform at their best day in and day out. They are consistent. Consistency is delivery of what has become to be expected at the Hilton Garden Inn by Hilton Durham\University Medical Center. The team not only live this philosophy, but they also define it, and they redefine it. As a client/guest I am always asking, “Do we belong here?” Are our expectations to high?” Once again, the Hilton Garden Inn by Hilton Durham\University Medical Center staff not only exceeds them and anticipate them; they make us feel we “belong.”

The Hilton Garden Inn by Hilton Durham\University Medical Center amenities include but are not limited to a pool, excellent dining/ room service, and athletic and business centers.

I must say that whether you are traveling for medical/business/personal reasons, the Hilton Garden Inn by Hilton Durham\University Medical Center makes the perfect home base for all of your time in Durham.

Paul Mazur

Easy location with clean rooms. The morning staff was great, but evening staff was somewhat disinterested in helping me when I had trouble with my mobile key. I would certainly stay here again though.

Dyonous was amazing.
The food was cooked to perfection.
The front desk staff were friendly and accommodating.
The rooms are clean and updated.
This is my favorite hotel by far in this area.

Was nice staying there! The pool was nice and heated (granted not as warm as I had hoped) but it was nice and the room was really nice and beds were comfortable and clean

We travel to Durham to visit the children's hospital. We have stayed at other hotels in the area, and I think we've found our new go to! ALL the staff was extremely friendly and helpful. The rooms are clean and have everything you need, including a mini fridge, microwave and Keurig coffee maker, which is perfect! They provided us water throughout our stay. The location can't be beat. It's very close to the hospital. There are many restaurants within walking distance as well as a whole foods grocery (we highly recommend Elmo's diner for breakfast, we eat there every time, we also tried Local 22 and would recommend this place too). They also have free on site parking. They do have a small indoor pool, however we didn't have time to use it. They have a restaurant and bar, we did eat there on Monday evening, which was really busy, but the gentleman there was very friendly and working hard and everyone was getting taken care of.

Great location near all the required or necessary establishments. Parking lot is safe and well lit. Rooms are clean and spacious. The lobby is quaint. I recommend this establishment for your local vacation or business needs.

After staying at different hotels for the past 12 months while my husband received treatments at Duke Cancer Center it was such a relief to find this hotel. It was spotless, the staff was extremely friendly and the food prepared by the chef was excellent! Full service breakfast was quick and delicious as were the drinks and burgers. This will continue to home our home away from home.

The room was a little dated compared to other Hilton properties I stay at, but the staff was great and it's in a great location. I will stay here again.

What an amazing stay we experienced! We checked in late one evening with a surgery the for the following morning. The staff was so kind and compassionate to us. They asked us multiple times if there was anything we needed or anything they could for us. Even wished us well with the procedure in the morning. When I asked about a late check out the young lady was so helpful in irking with me on the time we would need to leave. The proximity to the hospital was the initial deciding factor to choose this location. Add on top the usual quality you would hope for with a Hilton stay and the outstanding customer service we received, which is lacking in today’s society, will make the decision to stay here in the future an absolutely hands down decision. You all knocked it it of the park. The room itself was very nice. They do have a little restaurant and bar in the lobby with a nice porch on the side to enjoy on those beautiful evenings. Look no further for your place to stay!

I stayed here for a conference relating to my job. Check-in with smooth since I had the Hilton Honors app. The room was nice and clean, and I enjoyed sleeping in the bed. The hotel itself is close to many restaurants and stores that are walking distance, which I did walk to. The price of the room was over $100 a night, which I think is largely due to the location. The only thing that was different from other hotels I’ve stayed at was that breakfast was not included in the stay.

The location is very nice the service was excellent. A special thanks goes to Natalie it the dinning area. I was running late and she went out of her way to ensure I have a meal and was able to get out quickly. Thank you Natalie I made it on time thanks to you. would recommend the hotel and say hi to Natalie in the dinning area for me. She will take goo care of you

Great location. 5 minutes to Duke. Next door to nice Harris Teeter grocery and other national brand eateries like Panera. Hotel was clean and friendly staff. Stayed here for Duke soccer camp and will stay here in the future. Very convenient for family trip

Everything was fantastic! All the staff were the friendliest and most accommodating folks that I have had the pleasure of staying with! My wife had just come from surgery at Duke and they bent over backwards to make our stay as comfortable as possible! They are definitely on my to stay list when ever I come back this way! Would highly recommend this place to anyone planning to stay in this area! Love having everything at my disposal in one place food was terrific! Thanks for making our trip enjoyable and less complicated, your Hotel and Staff are top notch! As a retired Marine I know quality people when deal with them & you have my business from here on!

We were greeted after a long drive and bad experience at another facility by a very nice young man named TJ who was more than accommodating!! He checked us in quickly and provided great customer service. The room was clean and very comfortable.

I am a Diamond member and I just want to say how much I enjoyed my stay. The front desk was welcoming after a long journey and how grateful was I to meet Sylvia in the restaurant!!!! She is so amazing, hospitable, charming, accommodating and super friendly. She made me feel right at home and went out of her way to make me feel welcomed. Sylvia really stands out, goes above and beyond and I hope she is recognized by Hilton for her guest first attitude and service. She is a 5+ star!! She’s awesome. Thanks so much.

Front desk were very accommodating for restaurants like 121 Place sports vibe or the Mediterranean fine dining

The desk staff was so nice and the room was clean and comfortable.

Very clean, thanks to Angie. Fabulous food service, thanks to Bernadine. Great Customer service from the front desk, thanks to Kristin and Tracey. We have spent the past 3 weeks here due to the closeness of Duke Hospital. Greg, the property manager, gave us a great rate due to the length of our stay. Everyone has treated us with kindness and they bend over backwards to be accommodating. We have 4 more weeks to go! I know we will be well taken care of here!

I was there because I had an apt at Duke. They give you a discounted rate if you are a patient. They have a shuttle to Duke and trust me when I say this is an amazing service.Theu know exactly where to take you and you don't have to deal with valet or having ( I wasn't able) to walk the distance from parking to hospital. Food was great and so many other there to share their stories about diseases they are dealing with. This will forever be the best place to stay when visiting Duke. I cannot thank Hilton enough.

The hotel and staff were all great!! Reviews from others helped me make the decision to stay here vs. some other local hotels and I'm very glad I did. If you need restaurant recos or directions, check in with Darrell, the Shuttle Driver. He was great and very helpful!