Red Roof Inn Durham - Duke Univ Medical Center

I have stayed here many times over the years and my more recent stays have been wonderful! The Rooms have been updated. The area is clean. The cleaning staff have been wonderful and super nice! One of the kindest people I’ve met in a very long time works at this location and his name is Alex. He works at the front desk and I’m sure he does so much more than just check people in and out. He’s least been super busy when I have been in the office or on the property, but he always stops whatever he is doing to make sure the customers have what they need and always ask how your day is. He is absolutely wonderful! He has always been super kind and is very helpful! I highly recommend this hotel at this location! Will be visiting again!

All staff very friendly and the room was exceptionally clean and maintained.
Alex assisted us with recommendations for the area and was always happy and enjoyable to deal with.
Great location and value for the price point.

Prices are fair, rooms are clean and staff are always friendly. They make me feel welcome every time I come here. Never have any issues and probably never will. Thank you red roof for always providing a welcoming and safe space.

Love this Red Roof. Very friendly staff. Alex at front desk is awesome. Wonderful hotel to stay. Quiet, no bugs, and very friendly staff. Thanks Alex we need to go fishing sometime. Lol

Have been staying here for weeks for work and the value for price is awesome! Rooms are clean and the staff are friendly and the location is second to none!

Traveling during Christmas holiday. Accommodated our requests without a reservation. Room was clean, comfortable bed and good customer service. Highly recommend.

My spouse and I relocated to the area because of a spell of bad luck and had to check in to the hotel. The night auditor who checked us in was extremely helpful on the phone prior to our arrival and upon arrival friendly, efficient and respectful. Without hesitation we extended our stay the following morning and was pleasantly surprised with the Ladies working front Desk.

Their smile, attitude and enthusiasm painted a overcast of positive vibes over what would normally be a Hot Humid NC Monday.

Lastly, the rooms are extremely well maintained and cleaned. High and low dusting are priority of the Housekeeping Team.

Thank you Red Roof Staff

Hi! Got a room here and thomas helped me out amazingly getting a nice priced room also super quick! Amazing customer service if you plan on taking a trip here ask for him he’s amazing! Griselda was amazing help as well :)

Exceptionally clean rooms, polite and super friendly staff. Pets welcome, and they have the best customer service! Ask for Griselda or Rima! They will take care of your every need! I would stay forever if i could! lol 🫶🏼

Rooms are always clean, service is awesome and I can take my support dog with no issues.

Alex is super nice, I've stayed in room 330 and it's very clean too. I will definitely be back. Thanks al éxito!

Good: Customer service was excellent from start to finish. I spoke to Griselda on the phone a couple of times before check-in and she was just as helpful and patient in person.

It's located right by everything, basically. It's conveniently placed by gas, restaurants, shopping, and even grocery.

The rooms were okay. They were clean and everything worked as it should. Good A/C, plenty of lighting. No pests, which was HUGE for me. The bed was comfortable.

Typically my experience at a Red Roof is very subpar, but the rooms at this one were excellent here, very neat and clean, free of insects, etc. This one is definitely putting some effort in. I had no issues getting checked in and no issues with the room being reserved by someone else for me, like I did at another hotel down the road. The staff were polite and friendly, and the location is incredibly well-lit at night which was excellent for my peace of mind and sense of safety.

My main suggestion for how this location could improve is at minimum, a microwave in each room. I can't complain much though, this hotel saved me at the eleventh hour when another one down the road fell though and failed to do its job.

Do to Mr. Alex front desk, and rest of staff, love ❤ the hotel, I will extend my stay as long as they except me.

Alex was very nice and welcoming and the rooms are nice and clean and the staff are very sweet I would stay again

The hotel's management displayed exceptional professionalism and efficiency. They were always available to assist with any inquiries or concerns, ensuring that guests' needs were promptly addressed. Their friendly and welcoming attitude created a warm and inviting atmosphere throughout the property.

I had a great visit. The room was clean and smoke-free. The staff was hospitable, and the location is in a quiet yet convenient location.

10/10 experience. The highlight of my stay was Thomas at the front desk who was professional and friendly, not to mention has a great sense of humor too! Check in was smooth and my room was very clean. Would recommend to anyone who is looking for a premier experience at a budget price.

Cleanest one i have ever been! Wonderful Staff, Everyone is friendly:)

Very nice stay, room is very clean and the stuff are very friendly. Thank you!