Illinois Bank & Trust, a division of HTLF Bank

Kind service and very helpful

Location is PERMANENTLY CLOSED

Banking with Illinois Bank and trust is like driving a car that constantly needs an oil change. It’s always in the shop for maintenance and updates. During these maintenance phases, customers can’t view or reach a representative about their available balances. Business owners don’t like to be in the dark about their money… EVER! This happens way too often. It’s unacceptable! We have multiple accounts and need to open a few more. But, we are taking our business elsewhere.
The app is terrible. It’s 2022, get a refresh button so we don’t have to log out and log back in to see changes! And a notification system that doesn’t manipulate the interface. Transactions that are in a pending state stay that way all weekend unless it’s a holiday. Then it’s longer. Again, it’s 2022. Why hasn’t anyone thought of a secured computer program that can reconcile instantly and 24/7? It would be greatly appreciated to automate that instead of the phones. It’s essential to have an operator when we call. Most customers call for time sensitive unique issues. If there’s not a prompt for a specific issue, we are on the phone for several minutes trying to figure out how to talk to a real person. An operator would be able to direct a customer faster than any automated phone system. We understand the phone system is “cheaper” than a person, but it stifles customer service. Our personal request, daily transfers. To do a daily transfer, one must set up seven weekly transfers. It can take up to a couple hours just to change an amount on these transfers mostly because the app is too corky.

There’s major improvements that need to be done and no one can do anything about it. We are customers and we’re tired of waiting to be heard. The app programmers only think about themselves and do not care about the customers. The tellers and bankers we deal with are great. This bank can be great if the tellers that listen to our concerns are empowered enough to make changes for their customers. All IB&T branches were closed today. So, who loses? The customer. No cash in and no cash out. Our business is rapidly growing and this bank won’t be a part of it.

DRIVE THRU ONLY IF YOU USE THIS LOCATION. If you go in, they're incredibly rude and incompetent. The girls at the counter acted like I was inconveniencing them by interrupting their personal conversations. They immediately chucked me off to the personal banker Greg Loos who is the rudest, most condescending person I've ever met. I've never had a worse customer service experience than I did with Greg who made the entire process infinitely more painful and miserable than it needed to be. WILL NEVER RETURN TO THIS LOCATION. I'd rather go farther to a different location than be treated this poorly by my own bank that I've had an account with for 10 years.

Worst bank I have ever had the displeasure of being with. ATM’s ALWAYS broken. Slow customer service. Somehow they also “ran out” of debit cards on multiple occasions when I needed a new one. Couldn’t pay my bills because of them. Terrible bank will never be returning

Leaving this bank by the end of the week if I can. They closed my account tied to my direct deposit without warning for whatever reason so now I have to delay rent, bills and other expenses for another week because of the negligence. Do not recommend.

Poor customer service from this branch. It also takes days for checks and purchases to go through. It’s a joke! I’m leaving this bank when I have time to open a new one elsewhere. The manager did nothing to resolve my complaint and the lady that opened my account was not informed.

Every time I come to this location the employees are not friendly or personable. I have a busy schedule and only use drive thru for the most part. And I will sit in the drive thru window for 10 mins sometimes waiting to be greeted with a simple hello. They will help multiple customers before helping me even when I was there way before. I don’t usually carry deposit and withdraw slips with me so I have to ask for them, but I’m never greeted in order to be able to ask. I don’t normally write reviews but I’m seriously considering moving my money.

I go in there and everything is drawn out. The banks app is garbage, and they have found multiple ways to give me fees that were completely unjust. I deposited my check three days ago and the money hasn’t gone through still.

Very rude and Stuck up employees. They are inconsiderate and bias employees there. Never go there again, It's sad how they treat people.