AutoZone Auto Parts

10 below windchill factor and my windshield wiper breaks ; I am disabled and received help from Skyler and Amy making the purchase of a new wiper blade and installing it out in the elements. They even helped clean the ice and snow from my vehicle. Talk about service ! It makes me proud to live in the Rock Falls area and see this kind of compassion and professionalism !! I’ll always remember this ladies , Thank you !!

My college age niece's car broke down enroute back to Ames Iowa from Illinois on a Sunday when nothing else was open on January 14. It was so bitter cold out that day. Even with that, the staff here went above and beyond to help her! They were so kind and understanding. The staff got her the parts and tools she needed to repair the engine coil and spark plug issue. The one gentleman, Nolan assisted her with the repair, as he had just gotten off work there. I arrived to follow her back to make sure the car made it the rest of the way. Sorry it took so long to say Thank you. You have a lifesaving crew!!!

Excellent service, and very pleasant lady. I wouldn't know what I do if she didn't help me. It was freezing cold. Thank you!

I just want to said thank you to Brandon at this auto zone, I was traveling from Chicago to cadra rapids IA when I had to take and the store manager that help me when my Chrysler 200 2015 stopped running. After I stopped at the gas station to put some gas and buy some to eat I realize my car won’t start I start so many things to fix it but I couldn’t. I thought maybe some was wrong with my keys fob battery. I went ti the store a bought any battery for my key fob and I thank God Brandon was there and I told him what was wrong with my car and he told me that maybe it was a battery or the starter. He asked he’s store manager if he can take their store vehicle so he can help me but to figure out what was wrong with my car . We both ride their store pick up went we arrived at the gas station he told me to pop the hood I did and I realized that my battery terminal was loose. He told me to fallow him behind so we can go back to the store so he can fix it and we did they both helped me him and his manager.

3 days ago I took our SUV for windshield wiper blades; I had no idea what I was looking for, and two associates helped my find the right ones, after first looking up on the computer what my options/price were and answering my questions. One of them, Amy, came out to the car and replaced them for me (after having to bring a stool first, to reach!). There was no charge, and when I offered a tip, Amy declined. At the end of summer we had needed hubcaps for our other car; staff helped my husband find suitable ones and again, at no further cost, installed them on his car. I can't say enough about AutoZone Rock Falls...they are knowledgeable and professional and to my untrained eye the inventory seems EXTENSIVE. Henceforth it will be the first place we call when we have an equipment issue with one of our cars.

I had an amazing experience Noel did terrific on finding the issue with my vehicle

My antifreeze pump began to go bad in my 2013 RAM, and after seeing it available on-line at the Rock Falls Autozone, I stopped in on a Friday after my work hours. Jerry, the manager, was actually off shift, but stayed to assist me in the tools I needed. He had the tools and pump in stock. On the way home, my pump entirely went out, but, I was able to fix it the following day. Tonight, I needed my pump's sensor replaced, and sure enough, Jerry was available, and assisted me in tracking down the replacement. I will keep my business at this store, because they are proven to either have the parts, or, can direct me where to obtain the parts. They are reliable.

Great guys!!Very helpful!😁Sheiza and Nicole went above and beyond to be human,kind,funny,patient and as professional as any person I have met since I moved to Illinois.Highly recommend,they didn't even blush like I did when a Mr.Fog fell out of a customer's prison wallet!Mad skills and I will stop in here just to say hello and buy an air freshener for my fartless vehicle!

Hands-down, one of the best AutoZone‘s. I’ve been to a long time shout out to the manager. Thank you so much and your team for helping me find the part that I need for my semi truck who would have thought not only AutoZone gets in the zone for cars but gets in the zone for semi trucks. Thank you so much truly do appreciate it.

I needed to top off my Jeep Srt with some Coolant, I didn’t have a funnel (if you’re that good you don’t need one)Brandon and Jerry let me borrow one. THEY are the best 100% quality service, I definitely recommend them 💪🏻

Great! Had the battery needed for the vehicle at a great price.

She was informative and helpful! I needed help learning the formula type for my rear deferential. The blonde, whose name I did not catch, quickly looked it up, and guided me in the right direction. Thank you!

This single mom, stuck by midwest record setting blizzard that had a top post, reverse style, double 0- 8, & a hell of a lot of corrosion that got short changed in cable length belonging to my v6 (or straight- need training) is a Ford Fusion that stands alone. I am gratefully tasting earwax! I'm smiling so big! Informative communications via telephone w/3 diff family members ended when I carried the old core in for exchange. I brought it home. There was a spark! It works! I want to go back for the next winter blast close approaching to winterize my vehicle and purchase what I need.- Thank You you.

Been shopping at this specific store for years and I have 0 complaints. They always have what I need and if it isn't in-store they can order it and get it there pretty quickly. The employees have been friendly and full of knowledge. They help you and do not belittle you if you don't know something about your vehicle(s). They can find out why your check engine light is on, why your battery isn't charging or if you need a new one, and other free services. There is tool rental and they will take your old, recycable automobile oil. Autozone has great warranties on their products, too.

Truck broke down and they were able to find part right away. They even offered to stay open late to ensure that the right part was used .

Very helpful and polite changed out my battery with me in 10 degree weather before things got really bad the next day. I now have a car that starts everytime.

Some of the people that work here have been around almost as long as the store. They seem to like what they do and are always willing to help you figure out a solution to your problem. That kind of service goes a long way these days.

I have been at many Autozone locations. This is best! All employees are great, happy to help you, and most important they do take the time to fully advice you and get you the parts you need. There is no rushing, they really make feel that they really care. Thanks Autozone for training your employees to be the best,

Literally the best AutoZone ever! They went above and beyond to help me out after I blew a transmission line. Amazing service.

These Guys n Gals are very helpful from putting on a wiper blade for you or plugging in your car to tell you what the heck is wrong with it....Keep up the Great Work Auto Zone of Rock Falls IL. You All are Awesome!! A Repeat Happy Customer!!