iStorage

Website made it quick and easy to get a storage unit. The property is very well kept and I am very happy I rented here.

Brandy was so helpful and kind! She made an unpleasant situation so much better for us!

Kudos to the staff! Both of them were friendly and helpful most especially Ms. Debbie. Thank you for being so nice and awesome! The truck also was exceptional and very convenient to book. We'll definitely use U-haul again in the future

I highly recommend using this storage facility and the customer I received was above and beyond. My family moved cross-country and Tangie made the experience much more seamless. She even called me back using caller ID, after I called during times when she was busy helping others. I highly recommend this facility and Tangie is one of the best customer service reps I have worked with!

This has been our organizations storage for over 3 years. Clean and very easy to work with.

Very friendly and efficient staff. All my questions were answered and she was very helpful.

My sister and I came to rent a U-Haul and even though there weren’t any available, Debbie was very helpful in finding one for us in the area. She bookmarked it for us and printed us the address. She was very helpful with such short notice.

2020 has been one of the worst but best years for me. I recently accepted a job out of state and had to come back to get the last of my items from another storage facility nearby. I needed some last minute supplies to pack and tie down my truck and Ms. Debbie was beyond the sweetest and kindest people I remember during this trip back. I have used their Uhaul services before as well and it is exceptional service, CLEAN BEYOND IMAGINATION and VERY courteous and professional. Go see Ms. Debbie- SHE ROCKS!!

Very friendly staff but very upset when my rent went up randomly for no reasonings..The rental agreement lets them raise ur rent whenever they want as long as they give u 30 days notice… THERE WAS NO REASONING, IT WAS SIMPLY JUST A NOTICE OF A PRICE INCREASE.. I’m paying $74 for a 5x10 .. But if you go on their website u can rent a 5x10 right now for only 41$??? Why am I getting ripped off?

Update: The gate is fixed. But don’t expect the corporate office of istorage to be of much help without a 20-30 minute hold time on the phone. Tangie, the property manager, is a pleasant person to deal with. She is attentive and gets things done. If you want to rent a unit or a uhaul, call the local office and ask for her directly. Don’t waste your time with any of the corporate numbers.

I Storage is a really great facility. Secure. Safe. Clean. But what really makes IStorage a great place is their local facility staff/managers. Specifically, Ms Tangie Smith in the Madison, Al location. She is Professional, Personable, Honest, Trustworthy(she does what she says she will do). A great representative of I Storage. In fact, she IS A definite ASSET to your company. Customer Service-Excellent! Thanks again IStorage. I will definitely tell others to store their "stuff" with you guys!😉

My family recently rented a unit here and honestly in my experience most all storage units are about the same. Our deciding factor to rent here was the service we received by Debbie along with appearance and cleanliness of the property. She took the time to show us the unit and ask questions to make sure the space we looked at would be the correct size for our needs. That may seem like a given but other places in the area made it seem like a chore to show us the rental space if they showed it at all. Debbie also took the time to make certain we had the packing materials we needed and made suggestions on packing materials we were not aware of. Debbie also did a great job at explaining the lease and the services we were paying for. This place while similar wasn't the cheapest we inquired about but the service provided by Debbie along with the cleanliness of the property by far made this the best value in the area in my opinion.

I've been a customer of iStorage for a few months and my experience continues to be great. Debbie took excellent care of me when I first became a customer and recently, when reevaluating my storage needs, she was there to discuss and show me many other options...even in the snow!! Her customer service has always been and still is superior and I feel confident that my belongings are safe and in good hands with iStorage. I would highly recommend iStorage and Debbie's great customer service to anyone that needs storage facilities.

I went to the Decatur location months ago and when I came in to ask about renting a storage unit Kim was extremely helpful and kind. I had never rented anything before and it was awesome to have someone that could show me the ropes. I will be getting a unit here because I trust them to keep my items safe and it’s the cleanest unit I’ve seen while looking for somewhere to store my stuff.

Kim was extremely helpful and got us moved into our storage locker quickly! Great value especially with the first month free offer even without any contract! Facility is updated and clean. I would highly recommend this storage facility.

Debbie is usually the one that helps me when I come in. She is always smiling. Always friendly. Always helpful. I have had some rough days the last few months and she always brightens my day. I truly appreciate her help and positive disposition. Thank you Debbie!

Super Friendly Place!! Very easy process getting checked in and setting up the storage access.

Tangy, is amazing and awesome! Would recommend to more potential customers.

Debbie was wonderful! She is very helpful. She definitely goes above and beyond to help! She went out of her way to help me find a uhaul truck as soon as possible.

I recently moved to Madison and was in need of a storage unit. Debbie and Sharon reserved a storage unit with just a phone call! The unit was ready upon my arrival which was most helpful to me. These ladies were great to work with and so polite. What a nice experience for a new Madison resident!

I've been renting my climate control unit for a month and my experience has been exceptional. Ms Debbie has been both courteous and professional not to mention that the price for rental is very reasonable. I highly recommend this location to anyone.