Harkness Insurance

We've now been insured with Harkness Insurance for 8 years. 3 houses/3 vehicles. Leaving our previous company after many years was the best decision ever! Chuck and the staff are attentive, professional, responsive, experienced, and informed. They have products the other company couldn't provide. Better coverage with better premiums. Chuck and Stephanie have become more like good friends than business associates. I've referred many to Harkness Insurance and they've all thanked me.

UPDATE after 4 years: Still, I am very pleased with this agency and Chuck himself specifically. Excellent service.

UPDATE after 1 year: I continue to be extremely pleased with Chuck as an agent. I email him from time to time with questions or requests to change something on my insurance, and I always have a response back within hours or the next morning if it's late. Erie Insurance has been great, too. I unfortunately had a total loss on a vehicle, but they took care of it wonderfully and paid me a very reasonable price.

I found this insurance agency by chance while looking for an Erie Insurance agent in the area because I had read they are one of the better, smaller insurance companies. I almost didn't bother getting a quote from Erie because I couldn't just do it online, but I'm glad I reached out to Chuck for one because I ended up going with Erie through him for my homeowners and two cars. Erie seems to have a great reputation, and I got some of the best rates overall as well as some of the best coverage.

But what I especially appreciate is the level of service Chuck has provided. He emails me back within an hour usually (during business hours, of course), and he's very fast to come back with quotes once I've given him the information needed. I met him in person to sign the papers for the homeowners and auto policies, and he was very friendly and helpful.

I recommend Erie Insurance based on my research, although time will tell if they live up to the reputation, but I highly recommend Chuck Harkness as an agent.

My family has been a client of Harkness Insurance for nearly 10-years and every interaction we have had with Chuck and his staff has been positive, courteous and respectful. I would and have recommended Harkness Insurance to anyone that asks for a caring and understanding insurance broker.

I’m not necessarily a fan of insurance companies, but Chuck is amazing! He’s super friendly, listened to all of my concerns, and answered all of my questions. I’m so glad I found this office. 5 stars all the way!

And bonus stars for his cute butt! ⭐⭐⭐⭐⭐

The best insurance company I have ever had! Very helpful, informative, and always going the extra mile for customers! Not to mention that Erie insurance is one of the best insurance companies. Their rates are one of the lowest without sacrificing coverage! ⭐⭐⭐⭐⭐

Chuck and his team have ALWAYS taken care of me and my insurance needs! I've even spoke to Chuck on a weekend during off hours when it was very important.

Thank you Chuck, I truly appreciate your customer dedication and will continue to use your services as long as they're available!

Everyone working here is very helpful, and we got a very fair price for our bundled home + auto. Would definitely recommend!

Great customer service. Employees are very personable and make you feel like family. I will continually come here for insurance just for these reasons.

The best insurance agent in Rockford hands down been serving us for over 22 years never a problem always a pleasure to speak with.

Always quick and reliable service and advice. Have been very happy with Harkness for many years now. Highly recommend.

Amazing service. Reasonable rates. Fast rrsponse time on claims. Great customer service,friendly, and answered all my questions and concerns.

The treat you like a person instead of a number. You also don't need to talk to the agent to get policy details.

Chuck and the other agents are very helpful been doing business with them for years

The best insurance good price range and great customer service

Very knowledge staff, quick to provide assistance with whatever questions you may have!

Chuck is amazing. Wouldn't want to go anywhere else.

They worked with me when others wouldn't!!!

Great customer service

Great insurance company

Friendly, effecient