T-Mobile

Excellent Service. They go extra miles to make Customers happy, really incredible

UNBELIEVABLE customer service. Very nice staff, helped me out a lot, they were all great. Thank you!

Ty TY help me out getting my ph9ne prepared when it wasn't working good customer service

Stopped in today to upgrade my phone. I was helped by 2 people. The lady’s name was Sheila and she was super friendly. She helped me pick out and pay for the phone. A super awesome employee, I unfortunately did not catch his name, but he had glasses and dreadlocks, helped me set up my iPhone and also put my screen protector on for me. Very friendly and informative. Super helpful. Will definitely return to this location in the future!

very friendly! We came in with a lot of dilemmas, and servicing issues switching over from Verizon (worst ever) to T-Mobile 🙂 and the associates here were all so nice, patient and knowledgeable!!! We love our phones and this service will stay in the family. Thank Alec and Ian (I think) for helping us and being so kind!!

Brant (the store manager) was great!!! I've had nothing but bad customer service stories from other spring t stores and via sprint representatives on the phone until I came to this store. Brant was very friendly and helpful; he solved my issue and even offered a better solution than I was thinking. Definitely would recommend this sprint store in particular and kudos to Brant for providing excellent customer service!

I visited this Sprint store today to upgrade my device (after visiting a different Sprint store and getting no help the day before). Jen was very patient with me and explained everything. Even though they were having a busy weekend due to the new iphone release, she spent as much time with me as I needed, even applying my new screen protector and case for me. When I left I was very satisfied with my visit. I will definitely go there again the next time I need anything for my phone.

Friendly staff very helpful and knowledgeable. Store always smells amazing every time I stop in. Depending on the time of day you might have to wait a little. It's well worth the wait so far. Everyone at this location has been able to take care of any issue I have had. Thanks everyone! Keep up the good work!

They're very helpful & kind. They unfortunately didnt have my phone in stock. But they ordered it for me and put rush shipping on it without extra cost. The girl is willing if it comes in on my work day to have me drop it off to her, she'll do the data transfer and then she'll run it up to my work place to me! Never been treated so well! Very pleased & impressed!!

I couldn’t be happier with the experience I received at this store! Everyone was super helpful and kind. I came in to see when I could upgrade and not only did they do a free bill check they told me about my special offers for being a longtime customer. No one has ever done that for me! I would highly recommend!

The only thing I can say is that the makers of phones are not making enough money at 800 -1200 for a phone. They need to start charging for a charger for that very expensive phone. This started by iPhone and Samsung followed by doing the same. This is the same Apple 🍎 that pays it's workers in China @ $5 a day. They had some issues just a few years ago when the new thing at the factory was to jump off the roof or out the window and commit suicide. They put such pressure on these Chinese workers at that factory. So the cost of an iPhone is minimal to Apple and we the consumers pay great deal. The Apple company had to think up additional ways to increase revenue. So someone said we can charge for chargers. Now they are charging 20 to 40 dollars. This also goes for anything needing a charge. For example; Airbuds, Galaxy Buds2s, laptops, iPad etc.

Thank Apple and Samsung for charging you for charging your phones,buds,laptops etc.

Thank you for allowing me to rant about issue.

Great, fast, courteous service. I was assisted by Dalton in getting a new phone yesterday and he made the process about as smooth, stress free, and seamless as it could be. All of my questions and concerns were quickly and professionally answered and I was in and out under 45 min (and a lot of that was me asking questions) with a brand new phone. Thank you, Dalton!

It’s a friendly store with good service. John is great and knows his stuff.

I opened up 8 lines for my business. 2 iPads, 2 iPhones, and 4 push to talk phones. Amanda Cooper (who is awesome seeing as we have the same last name) assisted us and found us the best deals and found out we were veteran owned and operated and even made sure we received every discount and perk offered by sprint. She spent hours working with us as we debated back and forth as to what we wanted to purchase. She stayed patient, calm, and courteous the entire time.

Thank you Amanda!

I set up new service with Sprint coming from T-Mobile. Brant was so helpful and efficient. I highly recommend this store for all your Sprint needs!! And if you go see Brant, tell him Kiesha sent you! LOL!

The staff were very friendly and helpful and will try and help you in any way that they can I had an awesome experience I walked in thinking i was leaving empty handed but walked out with brand new phones they helped me more then Verizon who i had for years but can't never help with an issue that was their fault so I'm glad we decided to switch and thank you again to the amazing staff at waterworks

Recently stopped while out of town. I was having a weird glitch on my phone & they helped me so much. They were able to address the issue and the experience was great.

Very helpful and knowledgeable.

Great service. Jorge was very helpful. Definitely will come back here if I need anything else.

I would like to know why you all left Penn Hills Shopping Center...