United States Postal Service

There's a new staff running the front counter and i absolutely love them. They were friendly, courteous, and were incredibly patient with me when explaining how to ship a package overseas.

Also i love the Winter decorations they have up! Very festive.

Excellent and attentive front desk staff. When I first moved to Monrovia, the office helped me fix confusion about my mailbox. The staff deserves a better facility, hope they can find some funding to get some updates!

The displays allowed me to pick my envelope quickly. The writing surfaces allowed me to address the envelop and insert the material I was sending. AND the person that helped my was friendly, knowledgeable, and talkative. The entire experience was pleasant.

Even though this location is small, it has a wonderful staff. They're very friendly and family oriented. I always enjoy going to this PO as it feels like I'm seeing close friends or family. They always help me with anything I need. Often times, when going to larger locations, you get the quick, hurry and rush out the door attitude. Not here. I love this place.

My favorite post office 😊 I love the friendly, helpful workers here! It's a great place to get stuff shipped, and to rent a PO Box.

Awesome post office! Speedy service! I started to use this instead of the New Market (zip code 21774) post office!

I love this office. The staff is nice and the service is excellent. More like an old fashion post office in a village.

The friendliest small town post office. If there's a problem they take exceptional care to fix it.

Good people, friendly and CAN fix a problem even if its lost at another Post office. A+ service

Small post office always helpful and pleasant, can be busy.

Superb Staff!!! Friendly and helpful 😀

Matching the address on a parcel to a mailbox or residence shouldn't be so difficult. I understand that you may be overwhelmed due to the new development and increasing population, but I will gladly take quality of service over quantity any day (doesn't appear I am getting much of either). Meaning, 1) I want to receive my mail from you and not my neighbors; 2) I want to know I WILL receive my mail; and 3) It would be nice to receive my mail within a reasonable timeframe.

As of today, there are two very important letters I should've received days ago. I know this because my wife opt to receive images of incoming mail via email, and I saw the two letters I've been waiting on. Of the few items scanned, I've only received the junk mail portion of it. So that tells me that you've either sent the rest of my mail to the wrong address, you lost it, or you just couldn't find a way to deliver it the same day as the junk mail. Thanks a lot! Now I can worry about the possibility of someone having private and possibly credit-damaging information on me.

(11/2/19) This past week I've received the key to the parcel box of two of my neighbors, and two of my packages were given to the wrong person -one which was "Delivered" but not to me...still missing. You might as well just dump everyone's mail in one large bin and let us sort it ourselves, because that's pretty much what's happening anyway. I'm so sick of this post office.

*UPDATE*

It appears that things have improved for our deliveries. I've had no issues with packages or mail in prior months. Also, the clerk's at the office have been incredibly helpful and nice, especially during the COVID-19 situation. I value their hard work during this time, as well as their improved customer service and experience.

Thank you.

This post office could use a upgrade. It's a old 1400sq ft 1960s house converted into a postal office. With the increase in population in the area, this post office should be rebuilt to today's standards. There should be automatic doors for ppl carrying in/out large packages, and for the elderly or disabled.

The lobby/check out area is super tiny, only a 3 or 4 ppl can stand in there at a time. There should be a automated self service mailing kiosk to prevent long lines. But in this office, it's so tiny, no kiosk can fit inside.

I have received my neighbor's mail, but for the most part, I do get my mail consistently. I hate when the postal delivery person marks packages as delivered, but instead they deliver it the next day or a couple days later!

Need new facility, but keep the staff....they are super friendly and helpful!

I understand that all of USPS is struggling right now to keep up with holiday shipments, however, everyone I've spoken to on the corporate line is very helpful and patient and even apologetic. The Monrovia office couldn't care less about its local customers! The one woman I've talked to a couple of times has been INCREDIBLY rude and cuts me off to say that "nothing is changed," or "it's not here," before she's even taken my tracking number (even today when I went in person). When I filed an issue report through USPS website the Manager of the Monrovia branch marked my issue as resolved even though there have been no updates on where my package is for over 2 weeks! When I called to understand why, he said, after 3 days I automatically mark it as resolved.
Not only is the package im waiting on an expensive Christmas gift, but we are moving tomorrow. So now I will either have to wait who-knows-how-long for it to eventually get forwarded to my new home or drive an hour to pick it up.
Overall, I am extremely disappointed with the customer service at this branch. I have had to call this branch 2 or 3 times with trying to figure out of the package is lost or not as well as trying to change my address (then finally had to come in person to do that) and every time I have felt like they treat me like a huge burden for even calling or coming in.

Locking the door before Noon on a Saturday isn't great service. I was in the building at 11:59 a.m. and the door was already locked, not in the process of being locked, but bolted. I had just one postpaid package to drop off. So glad I went out of my way.