Virginia Department of Motor Vehicles

I joined the line online and when I arrived, my number was called promptly. I went to the counter, handed over all my documents, and when I needed to run out to my car (twice) the DMV representative was kind and patient. Definitely the smoothest DMV visit I've ever had! Only 30 minutes to complete my license and registration.

had to renew license from out of state (California) set a 2:30 appointment my ticket was called at exactly 2:30, had a wonderful young lady help me out and was done in less than 30 minutes! Highly suggest setting an appointment!

Nothing else to say other than the people here. Manager and staff are amazing. Very respectful kind and just awesome. 5 stars well deserved

Funny lady Dowling was awesome behind the counter. She gets it! Does he job with a smile and tremendous personality. Give her a raise .

Was there right at opening (8 am). Was helped at window #4. The lady at that station ( didn't catch her name) was very courteous and helpful. Out of there by 822 am.

India was EXCEPTIONAL. Patient, caring, kind in addition to being very competent. Best DMV experience ever! Thank you, India, for your help today.

I just have to say, I was blown away by the efficiency and kindness of the staff here. I have never had such a positive experience at a DMV. Ms. Dotsch helped me switch my title and registration and she was incredibly kind and thorough. Thank you!!

***If you need to come here and it’s not urgent, set up an appointment! Yes, it may be 2 weeks out. But I walked in, stood in line, only to realize there was a check in sign with a QR code to check in.

As soon as I did, it had me send a text and it gave me my ticket number. I got called right away. Had everything ready so process was super smooth. Happily will make an appointment in the future if I ever need to come here again.

This was an impressive and surprising positive experience. 20min in and out without an appointment to renew a license!

I’ve been here twice and I’ve had great experiences both times! The workers are very kind and it is fast and efficient. The first time I was getting a new license after moving states and it took only 15 minutes (with an appointment!) Grateful to have such a nice dmv near by.

Edited: I went back a third time and wanted to shout out Jonna! She has been my helper the last 2 visits and she is an angel. I know it sounds crazy but it puts a smile on my face to go here! I also got here at 9:30am and got called up immediately to the counter, which is awesome. Grateful for your help, Jonna & staff!

This place gets five stars mostly due to the very pleasant experience I had with the professional lovely man who works at the station all the way to the left. Other people even commented how he sounded nice and they were hoping to have him call them. He saw me struggling with some stuff and was immediately helpful not rude. He has a really nice energy. The other lady who was working at the information booth who is not the older white mean lady was nice professional and helpful. These two people were awesome enough to save this place from a horrible review. That older lady is mean. She was really rude to me and embarrassed me when I came in. I am disabled and have sensory problems. The place is LOUD and confusing at first. She yelled at me about where I was standing and just had a nasty attitude. I have spoken to other people in the community and they called her a bad name stating she's always like that. Retrain or fire her no one deserves to be treated like that! If you see the older lady in the booth and are sensitive disabled or just want to be treated professionally come back when the other lady with the dark hair who is in that booth! I came in the first time on December 6, 2022 at about 9 30 with a 10 am appointment. That's when the mean older lady was there. The next day was when I had the pleasant experience.

All appointments are through dmvnow. Open during covid, with service out front. Prompt and helpful. I recommend bringing every form of ID you can with you so you don't have to come twice though.

Beth is an absolute gem and was by far the most helpful and incredible rep I’ve met in any front desk position. You can tell she’s just a good and genuine person trying to help folks out. Thank you so much, Beth.

Kaitlyn was also so incredibly helpful and kind and was a pleasure to talk to you. I can’t say enough good things about her and the rest of the team there. Thank you all so much !!

Renewed my driver's license in less than 30 minutes without having an appointment. The clerk couldn't have been nicer. Seems things have greatly improved since my last visit.

Awesome - in and out in 5 min for license renewal- with appointment

Very friendly and efficient. I made an appointment.

On May 20, 2022, this is the most efficient DMV in all of Virginia. I didn't make an appointment. I arrived after 11 o'clock and entered to collect the number. Before my number, there were only three people in front of me, and of course there were other letter numbers. Before I finished filling out the form, it was my turn. The processing speed was also very fast. In less than ten minutes, I couldn't find the vehicle registration information in an emergency, friendly window service staff, No. 11! please remember! A friendly, kind and patient lady who suggested a quick fix for me and refunded me when I found the registration information. Can't believe it! My English is very bad, she made me fall in love with this town. The driving test is also fast. I was prepared to wait 5 hours and didn't expect to have trouble with the permit in about half an hour. The most worth mentioning is the service staff at the 11th window, who is understanding and patiently gave me the password on the road. Thanks again.

BY FAR this was the best dmv experience I’ve ever had. My husband had a 9:15 appointment on Monday for a drivers license, arrived at 9:05, and was finished before 9:15. I had an 8:30 appointment on a Wednesday, couldn’t make that appointment so I decided to roll the dice and show up as a walk in at 2:30pm, and was also helped immediately as a walk in! Both employees I interacted with were friendly and helpful.

Most experiences are a nightmare here. Long lines, slow service, always remind us that government rarely performs as efficiently or effectively or economically as we deserve.
Today a rarity. A service rep who was efficient, effective and economical. Perhaps a bit more matter-of-fact than personable but well done nonetheless.

I've moved between several states so have experienced multiple different DMVs. My experience changing over my license and car registration/title in Virginia was by far the smoothest experience I've had so far.