Public Storage

I’m glad to see even years later Sarina is still leaving an impression with great customer service skills. Great to work with for a first time process renting a storage unit.

Skip was very welcoming giving a detail explanation of everything the storage facility offered. It’s clean, reasonably priced, safety is their main priority. Skip made it very easy setting up the contract agreement which I appreciated. Thank you.

I have rented storage in 7 different states due to moving many times for my job. Sarina at this location is by far one of the best employees I have delt with over the years. In addition, getting in touch with a human, getting prompt returned calls, clean facility make this place great.

Skip was very helpful to me at the Walden Avenue Lancaster location after I received email notification of an upcoming substantial August 2024 rate increase on my storage unit. He was able to provide me with continued service at the rate in which I initially rented my unit in late March 2024. Thanks to you Skip, for your friendly and knowledgable service!

Sarina is so helpful, patient and kind. Her customer service skills are exceptional. Thank you!

Sarina was a great help in assisting me. She is an asset to your company. Thank you for being so wonderful:)

Sarina was so very helpful in fixing my issue with my unit. She's Amazing keep her around. ❤

So happy I picked this place - Easy access, clean facility, amazing price drops!! Skip was exceptional - He was courteous, knowledgeable and made my day a lot sunnier! Thanks Skip!!

Sarina was very helpful and showed me all of the options available for my storage upgrade. Thanks!

Sarina was very pleasant and courteous. Was able to resolve my issue. Very very happy with her service.

I want to share that Sarina displayed awesome professional customer service from the time I moved my items into the Public Storage unit 10 months ago and throughout the entire process. She answered all my questions and gave me precise information about my account. Today when I completed moving my items out of the storage unit, Sarina still maintained excellent customer service. She made a BIG difference in my outlook and I will recommend others to rent out a storage unit at the Lancaster, NY location!!!!!

Wow! Sarina was absolutely amazing. So nice and pleasant when I walked in. She was extremely clear and communicative with what I needed to do and also came through with a solution when a big obstacle came up…. She reached out to her leaders to make sure I would be taken care of… She made my rental experience absolutely amazing and I cannot thank her enough… this place is the place to store! I will ALWAYS use their services in the future if needed… thank you so much Sarina!

Sarina was very helpful and pleasant would definitely rent there again! it was very clean & easy to access.

Sarina has been great more than complimentary

Sarina was very kind and courteous and polite was very satisfied

Sarina did a great job with all our questions. She took time helping us step by step through the process! Great employee.

Joe was great helping me move in today

Very clean place,, security is on site the girl Sarina was very patient I didn't have time to do a review in the store and I promised her I would do one because she absolutely deserves it..some people are very pushy but Sarina left it up to me to decide when to rent and I will come to Public Storage First. The priced were reasonable with $1 specials.

the lady that works there was very helpful I believe her name is Sarina. It was a Sunday evening it was raining and we were exhausted and this lady made sure that we were able to get our storage unit. thank you so much Sarina

Sarina was absolutely amazing. She provided great customer service and was so friendly. She got back to me in a timely manner when I had concerns and questions. She went above and beyond to make sure the entire process was easy and convenient. Would 10/10 recommend this business.