T-Mobile Authorized Retailer

I went into T-mobile as I have a Sprint account and have been delaying the switch over. The staff here has been really helpful and accommodating. I first came to get my SIM card. The experience took less than 15 minutes and we’re happy to help.
The second time I came in was due to memory limit. I bought the basic model 2 years ago due to price and not having enough to get the phone with more limit.
Now that my phone is basically at the payoff point I came in to see my options. Gage was very helpful and knew all of the packages immediately without looking them up. He also went with what I wanted versus price and didn’t try to up-charge me on what I didn’t need. I decided with a newer phone with better memory and with the buy program T-mobile has it costed me less than what I was originally paying. The team goes over pricing well, I asked for a full breakdown on taxes and fees and they were happy to help with that. There was also a tax for the phone being sent once I ordered, he was very upfront about that and I appreciate the honesty and consistent guest service this store has each time u come in. Very easy to make appointments, you can call in advance or do it on their app/ website. There is also a list of options in store as well as the site if you are curious about switching or getting a new phone. This store is worth the drive if you have any questions or are looking to upgrade.

VERY PLEASED WITH THE SERVICE AND STAFF. We initially went to Verizon in Norwalk because that's who we've always been with, but the sales woman there was disinterested in assisting us or answering any of our questions. Went to T Mobile and were immediately greeted by the manager who took the time to answer all our questions and found us a MUCH BETTER deal on a phone and plan than Verizon.

Amazing experience at t-moblie today!!
Former sprint customer honestly never had best service kind,friendly,helpful! Love the deals n upgrades very helpful on prices n breakdown deff enjoyed our experience n loveing our new phones thank you team t-moblie for great experience changeing over our phones deff be recommending youre store ...

This is the friendliest store and staff I have ever had the privilege of encountering. If I have a question they have answers. They walked me thru rebates. They help set up my credit union credits. They went beyond to make sure I was a pleased customer.

Really nice and personable. Left with my phone completely set up and all my apps installed just like when I came in . They went above and beyond . Even bought me a large drink while we waited 😁so nice to have a good Sprint store closer to home

I have been tto this t-mobile store many times with problems and questions. I have always been treated with respect and they have gone out of their way to be helpful. Today I received help from Damien and Gage...thanks guys for your help!!!!

The staff @T-Mobile in Norwalk,, Oh. is well trained, helpfull and proffesional and understand customer needs. I am very satisfied with my visit there my cell phone problems were fixed.
Thank you T-Mobile.

Mal and Lauren are both amazing they fixed my plan and got me into a new phone. They made it super easy and seamless. Would recommend 100%

awsome customer service everyone that works there is always very helpful and they make u feel welcomed and the phone service is great I encourage people to switch to tmobile there service is good I'm very impressed

Staff are extremely helpful and attentive and make things easy and clear when switching plans and phones or purchasing. I would highly recommend coming here!

Recently dealt with the new manager, Mat Rose. Now this store is tops. Keep up the great work! Thank you T-Mobile!

I had a good experience here. They really took the time to make sure I got the best deal I could and explained everything thoroughly.

Excellent customer service, especially for us "more mature" customers. Signed up for the 55+ plan. Answered all my questions and concerns.

Had a great experience at the Norwalk sprint store.. Sales associates were awesome and handled every need we had

Deantrae and I (Victor) are now here at the Norwalk Sprint store. All Sandusky Sprint stores are closed. Feel free to come see us.

I normally handle my buisness here. 7 phone lines so everything is a hassle for me, but the folks in here normally get it done.

Love this store...the staff knows a lot very knowledgeable about the plans and the features highly recommend this store !

Very knowledgeable and friendly staff. Helped solve a couple issues and saved me some money!

Great service Ronald was awesome he got me taken care and exactly what I needed

They answered all my questions I had and ones I have as I go with my new phone.