T-Mobile

Best Tmobile store in comparison to their counterparts on East Central Texas Expwy who dont know how to process online orders. Had to drive to Harker Heights and this store did and helped me with my online order when the other store said they couldnt. Found my order, processed it in less than 30 minutes after placed online.

One of the easiest phone transitions I've done! We came in to bundle internet and phones, as we were paying more for less through two separate companies. Braina was the one who helped us and she definitely deserves recognition! She answered all of our questions to the best of her abilities, wasn't pushy with anything we said we weren't interested in and didn't try to upsell us either. Overall she did a wonderful job getting everything set up for us and best of all we came out paying less than what we did for way more features. I realise a lot of this review is for T Mobile itself but I really have no complaints about this specific store either.

My initial experience was awful. The girl that helps us attached the phone to an existing line of some one else's account. Wes have had to go back to the store 3 different times. But there's a ray of hope his name is Joshua . He has been working hard to rectify the issue. He has excellent customer service. If you have to go to this store deal with no one but him.
Kudos to Josh!!!

Dustin, Nick and Rachel helped me out and walked me through the process, they made it easy to obtain service and their attitude its just excellent! Also their knowledge with the system is outstanding, would definitely take them in consideration.

I was very impressed with the experience I had at this store. I always dread going into the store for cell phone purchases due to prior experiences at other stores/carriers, but I was wrong this time. Nick helped me and was knowledgeable, kind and efficient. I upgraded my phone and was in and out of the store within an hour. I will be coming back to this location for any future needs.

The staff is fantastic! Kiki and Estella are great and know their jobs very well. Will definitely return for future transactions.

Nick B. is the guy to see here. He is knowledgeable and will go out of his way to make sure he gets you the best deal for what you’re looking for.

I love this store its always fast service. I hate the one in Killeen where you have to be off work a full day to get anything done. This place EVEN DOES PHONE EXCHANGES!!! I thank them especially the store manager for helping me out 5 stars all the way

The Sprint store in Killeen and Harker Heights are fantastic!! They are corporate stores. The store in Copperas Cove is not so they are many things they CANNOT do no matter what they tell you! Stay away from the Copperas Cove Sprint store.

Great efficient employees.

So I stopped in to look at phones and Ms Esthella was very helpful. She answered all my questions and was very knowledgeable.

The customer service at this store is top notch. I am so glad I made the switch!

Great customer service, it’s always a pleasure coming to this location.

Great staff at this location. They were very helpful & knowledgeable.

Best in the area. Hands down.

Fantastic customer service and awesome store manager.

Always enjoy going into this location. Great people!

Great customers service !

Great people working there and the service is great.

I remember getting my first cell phone there 😃😍