Simple IT Solutions

I panicked when I found out one of my grandkids had fallen on my laptop and broke the screen. Computer repair is not something that is in my normal budget. A friend suggested I call Simple-IT. They were friendly yet professional and quick to answer any question I had. And affordable for my strict budget.

A friend recommended this place to me when my laptop was broken, and I was not disappointed! Super friendly and knowledgeable staff. Their prices are affordable, and I will definitely be using their services in the future!

My HP laptop battery needed to be replaced so I contacted Simple IT Solutions last October 2020 to see what it would cost. Based on the price I went ahead and had them install a new battery. When I picked up the laptop I returned home and immediately turned it on. The message on boot up was that the battery installed was not an HP OEM battery and that this could damage my laptop. I called back to Simple IT Solutions to notify them of the message their response was they could make the message go away. This was not the resolution I was looking to hear from them. He said it would not hurt the laptop so I took their word to be true. By August of 2021 the next issue occurred and it was the battery not charging. I called them and they stated they only warranted the battery for less than a year. They offered to install a new one which I declined since this first experience was indicative that I may have future problems with my laptop if they installed the same type of battery. Now was the battery installed life reduced because it was not an HP OEM battery, I would venture to say this is a good possibility. Because I am not afraid to take on new task, I decided to look at YouTube and found out I could replace the battery myself for a lot less. I ordered an HP OEM battery and went ahead and prepared to install the new battery. When I opened the laptop, I found that one screw was missing to hold the battery in place. this was after they had installed the replacement. Not only did I observe this but also observed the fan was dirty which indicates they did not even take the time to use air to clean the inside. I looked on line to see the reviews on the battery that Simple IT Solutions installed. The reviews gave this particular battery a very low rating. Not only did I get overcharged but, had a subpar battery installed. It is all in the details and I found this business is not detailed orientated. Would I recommend them absolutely not, no, nein, negative, nyet!