Dairy Queen Grill & Chill

I think they may be under new Management and/or New Owners, maybe?? Our last few experiences have been wonderful. My little girl and I were talking about it today. It's not just the food and Ice cream which is much better than before. We are impressed with the customer service and friendliness which never existed until recently!! It has a very family oriented feel to it now which is what we like. My little girl and I definitely recommend going to this DQ for the food, atmosphere, and just overall experience 👍👍!!

I should've posted this long ago. But better late than never, I guess. This location is particularly busy on Sundays (I think it has something to do with the Chick-fil-A next door being closed). I go inside to order today because the drive-thru line was so long. The employee at the register taking orders was kind, calm and thorough when communicating with me. There were four employees I could see. They were working so well and it was pretty cool to watch.
This is the third or fourth time I've had a similar experience at this location. Maybe different employees were working, I'm not sure. But I know I always leave there with the correct order and it's always delicious.
Once, an off duty employee was apparently there with her family dining in and they were super busy...super. busy. She was working to help with her purse still across her body! (not that anyone should be expected to do this, but she was helping her team).Amazing to see team work like that.
My final thoughts about my Dairy Queen... BETTER THAN CHICK-FIL-A. 💯

Great cheeseburger and great tasting peach blizzard.

We stopped in here on our way home back to Kentucky and the people were very kind and we were literally 20 minutes before they close they were super nice didn't rush us and everything was great with our order thank you again for everything!

Bliss was working drive today when I came through at lunchtime. She is one of the nicest people. She was sweet and cheerful. Something I needed today. Food was good and the service was fast.

I've had a good experience at this Dairy Queen every time I've been. Most of the time I use the drive-thru, and the service has been fast and accurate. The food is consistently good, and the frozen treats are delicious. The Blizzards and dip cones never disappoint.

Went to Dairy Queen today I got a banana split first one I've had in years it was good but not the best I've ever had and it didn't have a cherry on top ! Had to pay a extra 25 cents for a sprinkle of pecans !!! Hubby got a foot long Chile dog and onion rings had to take onion rings back they were hard as a rock !! It's a ok place but always has a funky smell

Every time I go in it always takes too long to get my order which is usually just one milkshake. The cashier's are not usually by the register or even at the window when the food does come up. I went and got my own milkshake out of the window because the cashier was nowhere to be seen.

The picnic peach blizzard is amazing. Going back tomorrow for another one.

I can’t eat much off the menu but the banana split is awesome... sonic doesn’t sell them anymore 😡. The staff is friendly and the service fast. Couldn’t find the hours online anywhere.

Food wonderful as usual. Food served fresh and hot. Store very clean. Friendly and professional staff.

Had a great time here. Staff was super friendly and great sundaes and blizzards! Very pleased!

This was my first time ever at a Dairy Queen. The experience was exceptional! We stopped by to get lunch for the kids after a soccer game. The lady at the drive through was friendly and personable. She packaged the kids food together in separate bags without my requesting it. That was so much appreciated! They are fast and efficient! If we are back in the area, we will surely stop in again.

The lobby was closed for lack of employees....around here who isn't! I know right? Now Hiring signs were posted. There was a bit of wait as the car ahead of us seemed obnoxious. The manager was at the window when we pulled up, Big old smile on his face....cashier gave a second greeting which is unusual around here....super CS. The Oreo dessert was awesome, and the fries Hot and fresh. Outside was clean and inviting.Loved the business...help this mgt and team recruit help, (job fair, good wages) Don't lose this Mgt or current crew....it would be a mistake. I know I have been there!!!!

Food is clean, consistent, and tastes great. I love the way they wait until I finish my burger and fries and get the ice cream afterwards while dining inside. I never had to wait in the drive through. The staff has always been friendly, here. But who ever is using the U.S. government devices sure likes to exploit the Freedom of Speech and break every Tort Law.

Delicious banana split and staff was helpful.

Great food as always, the employees were bickering at the window about the cashier pressing the cash button when it should have been tendered as a card transaction. The, what I assume was the manager, told the cashier she didn't know if it would come out right or not. The cashier kept her composure and handled my transaction with kindness. Kudos to her for working under the pressure and stress of her drawer possibly being miscounted or out of balance, and was able to not let it permeate our transaction. I would go back, and I would recommend that store to family and friends.

Always love stopping by for a sweet treat but got a sweet chunk taken out of my pocket. Couldn't believe the prices of the things on this menu. Other than that the service was fast, friendly, and very prompt.

I ordered an Oreo Blizzard cake for my husband's birthday! It was AWESOME. Also, when I called the restaurant to inquire about the cake, Leo was very professional and nice. He answered all of my questions and assured me that my cake would be ready in the drive thru when I got there AND it was. Nice work, DQ Gardendale!

This location is the place to be!
My experience was fantastic! The order taker was pleasant, customer service was outstanding, and food was delicious!!