Fireplace Surplus

I purchased a Majestic Echelon II 60” fireplace from Luxury Fire. The knowledge and the service I received was incredible! They really know their business! My local fireplace store could not answer my technical questions. I turned to google and ended up on Luxury Fire. They were great and answered everything I bought the fireplace and 8 days later it was delivered for my builder to install! Wonderful don’t hesitate to buy from them

Chris from Luxury Fire is amazing! He helped me from start to finish with my fireplace purchase. I cannot say enough about his knowledge of the Net Zero fireplace I purchased! He is a true professional!!

Outstanding technical service! I bought a Blaze grill and Blaze 30” griddle. Love my outdoor kitchen and the Blaze products! Thank you Luxury Fire!

Fireplace Surplus has unbelievable customer service. They were incredibly quick to respond to my initial inquiry and sent quotes promptly. We worked with Chris on our project and he was phenomenal. We had some minor issues with our delivery and installation (outside of the purview of Fireplace Surplus) and Chris handled all of our issues with immediacy and professionalism. The cost of our fireplace was 30% lower than what we were quoted locally in San Diego with a distributor and Fireplace Surplus shipped our order to our front door free of charge. We saved thousands by going with them. I highly, highly recommend this company. They go way above and beyond to make their customers happy and supported.

Staff did a great job answering questions. Stove showed up fast and communication was great prior to delivery.

Had a nearly impossible time trying to get customer service at a stove store 2 blocks from my house, so I turned to the internet. I was immediately contacted and walked through the sales process and 8 days later my insert arrived at my door! I was sent a list of local installers bur they were all booked solid so we put in ourselves. We are so thrilled with our new stove and would gladly recommend to a friend!

If you're looking for a fireplace, this is the place to shop. The selection is amazing, and the prices are very reasonable. Shipping was quick, and the product arrived in perfect condition.

I had a great experience. The team was very knowledgeable and Shipping was fast.

Excellent service, very quick turnaround.