CVS

I love our CVS store on the corner of Woodward Ave and Avalon Ave in Muscle Shoals, Alabama. They are always on time with prescriptions and customer service is top notch. I've been in line while a ken or a Karen berate staff about things that they have no control over

I'm from South Alabama and while on a business trip to Tuscumbia I had a small emergency come up.
I was in day one of wearing a heart monitor that was adhered to my chest with strong adhesive "ears" on the monitor itself. During the day I had perspired more than expected and on my drive to the hotel , the seat belt caused one if the "ears" to come unattached.
Knowing that no data could be collected without it being attached, I knew that I needed some sort of tape to reattached the monitor.
I stopped in the CVS in Tuscumbia. When I walked In I spotted a very pretty young lady behind the register. I explained my predicament and without hesitation she was leading me down the correct aile telling me of her own personal experience and usage of the adhesive package that she is holding in her hand. I pull my shirt up and Breanne actually applies the bandage to the monitor and reattached it so that the monitor can do its job.
I am a 70 year old man and this beautiful young lady is treating me as if I am her patient or even better, her father.
This was personal service like you don't normally receive and Breanne you should get some recognition. Thank you for your help and your kindness. You will go far with that attitude.

monitor

itself.m

Very friendly most times. Prices are ok. Service is much faster than wally world. Hours open should take care of most customers. For a chain pharmacy cvs is the best.

I appreciate the staff and those that work in the pharmacy at the CVS in Muscle Shoals. They all are johnny-on-the-spot in taking care of my medical needs.

Always friendly staff

Thank you jamiee for your awesome customer service today!

CVS is a close to home place to drop in for some items. Prices are ok compared to other stores. It seems like when I had any medications in the pharmacy they would cost more then anywhere else. One reason why I moved from there. The staff are fairly good but they dont treat you like a local hometown pharmacy would. The photo printing is nice to have close to home.

Friendly

It takes me over 24 hrs to get my prescriptions. I have never had so much trouble as I have for the last month.

The young girl up front was so nice but needed help scanning my ups item. She asked "Tom" for help and he literally told us both that it just wasn't going to work. I asked if he could type in the code and he said no and the young girl let me hold the scanner and I did it myself and it worked. I'm not sure who "Tom" is in the store but he needs a new job.

Called because my carbidopa levadopa ordered on 9/5 still delayed (it is 9/18). Was asked , “Do you need it?” No, Karen. Ive just been taking it the last 7 years on a whim. It’s just Parkinsons. No biggie.

People in Pharmacy are rude. They act like it's a bother when you call or ask questions. Terrible customer service

I called in for my refill of one medication about 4pm. I was told by an exhausted sounding female that it would be at least a two hour wait. That was fine and asked what time the drive-thru closed. She said 8:30pm. No Problem. Somewhere between 8-8:30pm I drove up behind two other cars to wait. And wait. I make it to the window way quicker than I thought (previous experiences) and then sat at the window for 3-4 minutes. I was trying to be patient. Then this kid comes to the window (Thomas) and he was so apologetic. He said “ma’am we don’t have your order ready. I’m so sorry”. Turns out this kid has been there since 8am and was alone in there. And had to drive home to Decatur and be back the next day. I wondered if there was even a pharmacist back there because literally he looked like he maybe had just finished high school. Cvs …you should be ashamed. There has to be a reason no one wants to work for you. He looked so defeated. I almost cried for the child. If you can’t fulfill your pharmaceutical duties…then close your doors. He was a polite sweet kid apologizing for a conglomerate probably just paying over minimum wage. Repeat : close your doors if you can’t serve your customers. That poor kid ….

Never has any prescriptions in stock. Always rude at the drive thru. I’ve gotten so fed up with them I literally changed pharmacies and when I tried to, they of course gave the other pharmacy a hard time constantly putting them on hold not wanting to work with them. They are garbage.

Stopped by today within 2 weeks. Place is a mess, prices are wrong, coupon would not work. The young lady at the front needed help. Manager no where. Went to the back with 4 people. Slaw thing could not give me my discount. Manager MIA. I finally gave up and left. Saw the manager outside. I explained the situation. She could did not apologize or care a less of addressing my concerns. Moulton location is the best

CVS IM SO DONE . CANT EVEN FILL a ststten script from five days ago. Longer story but it doesn't matter. I'm done.