Walgreens

HAD EVERYTHING I WANTED & ON SALE & THEY GAVE ME THE BUY 1 GET 1 FREE, EVEN THOUGH I PAID W/ MY INSURANCE CARD! UNLIKE OL' CVS WHO WILL NOT GIVE YOU THE FREE 1 IF PAYING W/ INSURANCE! WELL IT SHOULD BE THE SAME OFFER / DEAL FOR EVERYONR OR IT'S DISCRIMINATION! NEEDLESS TO SAY BUT I DON'T SHOP THERE ANYMORE!

Great store. Clean and well supplied. Friendly staff

Michael at the pharmacy is the most pleasant and helpful person. Goes above and beyond to get you what you need, is very kind.
Open with great service on Christmas Eve!

drive through covid testing is well done; professional and easy. must make appt online for drive thru. got the results via email in about 28 hours from moment of swab. recommended.

Store is well organized and very well stocked, the employees are extremely helpful, knowledgeable and polite.

Never had a bad experience here.

Clean and well organized. Staff is always exceptional. Halle was especially helpful and went above and beyond.

The staff are nice but not good employees. I arrived almost two hours after my photos were supposed to be ready and no one had checked the photo orders that had come through that shift. It was not a problem that they printed them while I waited, since there weren’t many but I had a second part to my order that wouldn’t be ready that day. They told me I could come back the following day. Shortly after I left the store the Picta app, that Walgreens uses for its photo printing, notified me that they were ready. I returned to the store two days later and no one could find my order. Because it was never printed. Because they didn’t have the supplies. When I asked how I would know when my order is ready, since they’ve already told Picta they’ve completed my order, they told me they would call me, but they weren’t even aware that the job was incomplete, so who knows. I will try the Saratoga Springs Walgreens next time.

I’m giving two stars because the staff has always been friendly to me. But there is something seriously wrong going on in this store with their hiring/training, or perhaps pay or benefits, I don’t know which. They cannot keep staff. A friend of mine used to work in the pharmacy and left, although I don’t know her well enough she alluded to the fact that it was a terrible place to work. There are many other pharmacies in the area I have been to that have well trained staff, and enough staff to keep up with folks sitting in the drive-through. I am literally sitting behind one car at the Walgreens drive-through and have been here for 15 minutes now. This is not a one time thing it’s pretty much every time I come. Last fall when I delivered my son I tried to have prescription medication called in from the hospital to the store and when I called them I was told a bit rudely, (although I excuse the employee because he was obviously extremely stressed and overwhelmed), that he was the only one working and was 45 prescriptions behind and my medication would likely not be ready for three days. So we had it called in to CVS instead. The only reason I continue to come here is because I live closer To this pharmacy than any other. It’s so bad and I feel bad for the staff. They seem like good people. But when you have one person running back-and-forth trying to handle the register and some medication and handle the drive-through it’s not fair to that person or to your customers. Hire and train more people! Or give them incentives to stay.

This pharmacy and the very inconsiderate abs compassionless pharmacy manager. She plain out lied to me and her employees and when I called her out on it with prof from the Walgreens app itselfshe became very rude a. I then talked to the store manager and she looks lied to him even though I cought her in that lie before. My Insurance won't allow me use CVS but will be finding another pharmacy tomorrow. She should not be in the medical business she is not trying to help patients as per all the reviews

ive been trying to get my medication for the past 3 days. the app keeps saying too early to refill. my psychiatrist even sent it in but it still is saying too early to refill. i need my medication to survive. this pharmacy is a joke and im switching to cvs because of this.

I can not begin to express my disappointment in the pharmacy and at least one staff member who works at the Ballston Lake store. A prescription was called in by my daughter's Dr when we picked it up they said they only had a month supply and would order the remaining supply and it should be there in a couple days. Fine.

A week later I had heard nothing and had to pick up my own script, so I inquired about my daughter's prescription. Apparently, it had not arrived and they stated they would reorder and it should be in the next day. I told the assistant that my daughter needed the items in the next few days since she was going away to college.

The next day I get a call from the automatic system saying the prescription is delayed since it was not covered by Insurance. What!?! It was covered now it's not

I call the pharmacy today Aug 29 and the girl tells me the order had to be changed to a different brand same drug and now we had to wait for a certain amount of time before the refill could be filled. I explained my daughter needed it before leaving in a few days. The girl did give me options about mailing it or her picking it up out by school. The girl was somewhat condescending like I was just a bother and she spoke with a lot of attitude. I tried to say that those options didn't work but she basically said I gave you three options that's it. She also told me I would need to call the insurance company to get them to waive it or we would need to pay out of pocket.

The insurance company was great had no problem with waiving the wait period but state that we need to verify that the Dr was ok with the change. My daughter called the pharmacy and got the same girl. When my daughter asked if the Dr had authorized the change the girl stated the pharmacist changed it and that's that. This girl complete does not understand customer service and has a really attitude problem.

Ultimately we fought that the Dr was ok with the change but the problem was that the new order was for a three month supply and not the two months that was needed for the original script.
We would not have known about the problem if I hadn't asked when picking up my script, noone notified us of the change in drug and then they expect us to accommodate them for their lack of service.

The pharmacy and it's employees are very Unprofessional and have no clue what's going on!!!! If possible find anther pharmacy!

This pharmacy is terrible! Dont count on them if you need prescriptions filled, because they randomly close due to " staff shortages". I have never heard of such a thing, no other pharmacy I have ever used has this issue, and make customers that need their medications wait until they have enough people to come in and work? What a joke, clearly whoever is in charge needs to rethink how to keep a much needed business operating during normal business hours. The rest of the store stays open, why can't the pharmacy keep reliable staff?

The rudest group of staff members I’ve ever encountered work in this pharmacy. If you don’t like your job, get a new one.

I’m very tired of this pharmacy not being open for its customers! The pharmacy is closed. I get that there are life events that happen, there should be someone else to be able to be there for the customers. When the pharmacy is closed (today a Tuesday!!!!) you can’t even request a refill from the pharmacy. The phone tree won’t even let you put in the med # to have it filled later. It tells you to call another local Walgreens store. So tired of the pharmacy not being there for the patrons!!!

I never write reviews on places but this is genuinely the worst pharmacy i’ve ever had to go to. It’s closed on weekends and closes during the week without warning. I understand staffing is an issue but we are dealing with people medicines they need to live and function. I have had many times where i had gone through withdrawal from my meds taking me out of work and hindering my abilities in my everyday life. The staff is rude and unaccommodating in a field where sympathy goes a long way. I am disappointed with the turn this place has taken when the new pharmacist has came in. Go to Ballston Spa or Clifton park for pharmacies, it can save your life.

Pharmacy is completely closed on the weekends. This is unacceptable, people have life saving medicine they need. Besides the fact that I was never notified of the change and it still says open till 5 on Google. Called twice to find out the status of my child's prescription and couldn't get anyone on the phone. Prescription was sent in on Friday, didn't have any over the weekend for him. No idea that they were closed for the entire weekend. Will be switching to a different place. Not a reliable pharmacy, go somewhere else.